Appliances in Gaithersburg, MD

“Incredible customer service experience!! I recently made multiple trips to this location while trying to match a difficult paint, and during this struggle, Tim L. from the paint department went out of his way to match my paint by looking at the samples I brought in and the pictures on my phone. At one point he even said, "I want to help you get this right". Being from Atlanta, I have been going to Home Depot all my life, and this was by far the best costumer service interaction I have ever had at this company. Hiring people like Tim will ensure Home Depot keeps its loyal customer base for years to come. Thank you.”

“Busy, but car traffic disorganization. Cargo Vans, trucks ect should be at the top. Unless huge Carriers at the bottom civilian small cars at the bottom. Other than that, you won't have problems finding anything.”

“The negative reviews are unfortunate to see. But I can certainly speak for myself. I had a fabulous experience with John today. Came in with a pretty niche product need that the local Home Depot did not have in stock. Without skipping a beat, John walked right over to the shelf, pulled down a box and handed me the EXACT part. John was a great listener, super knowledgeable and handled everything in under a few minutes. Top class service! Would strongly recommend this location for any plumbing needs. Thanks John!”

“Those guys are the best I have ever seen. The two Johns are exceptional, and Chris is phenomenal, I fall in love with the people over there. They’re very professional and know exactly how to satisfy a customer. I visited a lot of stores in this country but this store is just the best. I would have given them 10 stars if I could. Keep doing the great work guys.”

“I'd like to provide this feedback for the customer service of Home Depot in Gaithersburg, specifically to Ana who was professionally amazing to help me with tue issue I had. Although I had a temper because of technical issues with my payment, she was patient and trying her best to help me out for over an hour, calling to tech support and main customer service line. One comment for management thou, please consider having online price match in store, I picked up my items in shopping cart in store, went to cashier, and since they don't do price match, I was asked to but it online, and wait for the confirmation and then take out the items that are already in my shopping cart. Just waste of time on customer side.”

“I'd like to provide this feedback for the customer service of Home Depot in Gaithersburg, specifically to Ana who was professionally amazing to help me with tue issue I had. Although I had a temper because of technical issues with my payment, she was patient and trying her best to help me out for over an hour, calling to tech support and main customer service line. One comment for management thou, please consider having online price match in store, I picked up my items in shopping cart in store, went to cashier, and since they don't do price match, I was asked to but it online, and wait for the confirmation and then take out the items that are already in my shopping cart. Just waste of time on customer side.”

“I'd like to provide this feedback for the customer service of Home Depot in Gaithersburg, specifically to Ana who was professionally amazing to help me with tue issue I had. Although I had a temper because of technical issues with my payment, she was patient and trying her best to help me out for over an hour, calling to tech support and main customer service line. One comment for management thou, please consider having online price match in store, I picked up my items in shopping cart in store, went to cashier, and since they don't do price match, I was asked to but it online, and wait for the confirmation and then take out the items that are already in my shopping cart. Just waste of time on customer side.”

“Ordered a TV for pick up just after 7pm and then realized that curbside pick up stops at 8pm. I decided to take a chance and just head in to see if I could pick it up early. Wilbur helped me immediately by pointing me in the right direction and Alex at the curbside/customer service desk made everything work out smoothly. He even went to get my TV when no one else was available to grab it for him. Then Alex and Wilbur carefully and safely placed it in my car. It was quick, pleasant and I appreciate their professionalism. Now I’m home enjoying my new 75” Samsung TV.”