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“Jackie thank you for your prioritizing the client when is the right thing to do! For taking back the items that didn't work for me. Event hough I was told you could not take one back. You have gained a loyal costumer thank you”
“i came in to get new rope for pulley on power washer and Hank was nice enough to help me out- went as far as helping me put rope in and making sure i did it right - all the while he was super busy rushing get to an emergency job, stopped what he was doing and helped me out- superb customer service!!!!”
“Excellent service at this location in Gaithersburg! Dealt mainly with Santiago and Fernando, excellent reps of this establishment. I utilized TW Perry for a deck project, using them for roughly 90% of my materials and they were extremely professional. There were a few snags during the process, but both Santiago and Fernando made them right! It was a lot of materials that were ordered so small hiccups like missing parts (very small ones) and damaged items (most likely in transit) are to be expected. They credited me for the damages and even gave me the missing pieces, without giving me any grief. A++ I highly recommend this location, looking forward to my next project using them and will absolutely be referring people word of mouth style. Thank you Santiago and Fernando, you guys are awesome!”
“Service at this location is lacklustre, the store itself is quite nice, and there are plenty of options, but the staff are oftentimes unwilling to help. Lock in.”
“Amazing customer service and deep knowledge of the material they sell. Makes it super streamlined when they have something and they are super helpful when they don’t have stock to get it to you asap!”
“Gaithersburg Ferguson is an awesome plumbing shop! Francis always has a good attitude and is super efficient and quick. You can get what you need and get out quickly”
“Josh is always ready to assist and answer questions that I may have.
Don’t feel bad to ask them because this place makes you feel like you’re shopping at your own store. Friendly environment and easy to talk to their representatives like Josh”
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“The people at the Harbor Freight in Gaithersburg are awesome. If they, don't have the product on the shelf, just ask, they go in the back and usually find it. They are helpful and a few of them are very knowledgeable about the tools. Just don't go in asking stupid questions, you might end up with a stupid answer, just saying.”