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“We had a very positive experience at this Lowe’s. Akshay in the Appliance section and Department Supervisor Sean Z were both incredibly helpful and knowledgeable during our recent visit. In a time when good customer service can be hard to find, their assistance was a truly refreshing experience!”
“i came in to get new rope for pulley on power washer and Hank was nice enough to help me out- went as far as helping me put rope in and making sure i did it right - all the while he was super busy rushing get to an emergency job, stopped what he was doing and helped me out- superb customer service!!!!”
“Excellent service at this location in Gaithersburg! Dealt mainly with Santiago and Fernando, excellent reps of this establishment. I utilized TW Perry for a deck project, using them for roughly 90% of my materials and they were extremely professional. There were a few snags during the process, but both Santiago and Fernando made them right! It was a lot of materials that were ordered so small hiccups like missing parts (very small ones) and damaged items (most likely in transit) are to be expected. They credited me for the damages and even gave me the missing pieces, without giving me any grief. A++ I highly recommend this location, looking forward to my next project using them and will absolutely be referring people word of mouth style. Thank you Santiago and Fernando, you guys are awesome!”
“I got 3 different christmas trees that were faulty when I unpacked them at home. Im still not sure if the problem was me or them, but Nadira and the entire customer service team were nice enough to help me put together the tree I ended up taking home with me in the store to make sure it worked.
5/5 for all of the customer service team working on 12/16/2025”
“Gaithersburg Ferguson is an awesome plumbing shop! Francis always has a good attitude and is super efficient and quick. You can get what you need and get out quickly”
“Total Professionals, always. It’s a real pleasure doing business with the folks at IHD. I have no hesitation recommending them to any security professional looking for a great price and a deep stocking warehouse.Vincent G. “Bobby” Smith, Jr., CMLCertified Master LocksmithWashington-Baltimore Region”
“Today I desperately needed an HVAC Fan Blade. I went to Johnstone Supply in Gaithersburg, Maryland and they were great! I searched a couple of places prior to Johnstone Supply and got no help. When I arrived at the Gaithersburg, MD location, Chris immediately reached out to me and he was excellent. Chris stuck with me till he found the part and processed it quickly. Johnstone Supply in Gaithersburg Maryland is Excellent. - Don”
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“Harbor Freight is what it is: adequate tools at cheap prices. Retired mechanic who had over $60k in tools and box speaking here, so I might know a thing or two about tools. However, you just can't beat the prices for tools that will get the job done around the house, but they definitely aren't for professional/heavy-duty use. There are plenty of videos and stories online of their impact sockets literally exploding, so foretold is forewarned. BTW, Home Depot and Lowes tools aren't much better and are much more expensive regarding hand tools.”