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9AM - 6PM
611 S Frederick Ave, Gaithersburg
Computers
“I brought in my broken laptop that was over 10 years old. They helped me find a suitable replacement at my desired price point. The service center is outstanding. Their was a tiny misstep with the initial setup (no fault on their part) but they worked quickly to correct it and at NO charge. You can buy a computer anywhere but the service aspect is what sets any business apart...and Micro Center provides great service. It's now my go-to shop for all my digital needs.”
“Customer service from best buy samsung staff Derrick was unbelievablely great. Great employee. Kind, helpful, professional. Does not get better than him. Thank you.”
“If you have old computers and printers. This is a fantastic organization to donate it. During my poor college years this place save me by providing me equipment to have a chance at succeeding. Many thanks.”
“When I picked up my online order, it scanned as the right barcode but was the wrong size. After several minutes of confusion, both managers determined it was a corporate database error, and decided that the only way to ensure the correct size was to order a substitute item - a slight upgrade, which they'd give me for free.
I do appreciate that they proactively prevented me from getting the wrong size again.
However, it took them 45 additional minutes to resolve a quirk with their return process, meaning I stood waiting an hour in total while they called three corporate lines. Given that errors happen, I was pleased with their respectful response. Perhaps they could have brute forced the paperwork, or at least had me go home or browse the store while they sorted their problem out.”
“I’ve been working with Scott for nearly a decade, and he has always gone above and beyond every single time. Scott is the only Apple employee I’ve ever trusted with my devices. he’s knowledgeable, patient, and truly cares about his customers. No matter the issue, Scott always found a way to accommodate my needs and make sure everything was handled perfectly. He consistently provided exceptional service, making each visit smooth and stress-free.
Scott has been my go-to Genius for years, and his professionalism and dedication are unmatched. I was so sad to hear he’s moving on, but I’m incredibly happy to see him chase his dreams. Apple was lucky to have him, and I feel lucky to have been one of his longtime customers.”
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“Excellent service; knowledgable staff and quick turn around. Prices were reasonable. Highly recommend working with them. Sonny was very accommodating and helpful.”