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“We had a very positive experience at this Lowe’s. Akshay in the Appliance section and Department Supervisor Sean Z were both incredibly helpful and knowledgeable during our recent visit. In a time when good customer service can be hard to find, their assistance was a truly refreshing experience!”
“Excellent service at this location in Gaithersburg! Dealt mainly with Santiago and Fernando, excellent reps of this establishment. I utilized TW Perry for a deck project, using them for roughly 90% of my materials and they were extremely professional. There were a few snags during the process, but both Santiago and Fernando made them right! It was a lot of materials that were ordered so small hiccups like missing parts (very small ones) and damaged items (most likely in transit) are to be expected. They credited me for the damages and even gave me the missing pieces, without giving me any grief. A++ I highly recommend this location, looking forward to my next project using them and will absolutely be referring people word of mouth style. Thank you Santiago and Fernando, you guys are awesome!”
“Great customer service! I went there this morning to buy bleach and the guys who were helping me, he took care to put the things in my car and checked if the lids were closed correctly.”
“This is my regular go-to for jobs around the house and is pretty much like any other Home Depot except for two things: 1. There are plenty of employees around, but most aren't of much help finding things or answering questions and 2. While they have a good selection and stock of standard fasteners, their metric and specialty fasteners are a hot mess. I would suggest you go to an Ace Hardware if you need metric fasteners.”
“Total Professionals, always. It’s a real pleasure doing business with the folks at IHD. I have no hesitation recommending them to any security professional looking for a great price and a deep stocking warehouse.Vincent G. “Bobby” Smith, Jr., CMLCertified Master LocksmithWashington-Baltimore Region”
“The negative reviews are unfortunate to see. But I can certainly speak for myself. I had a fabulous experience with John today. Came in with a pretty niche product need that the local Home Depot did not have in stock. Without skipping a beat, John walked right over to the shelf, pulled down a box and handed me the EXACT part. John was a great listener, super knowledgeable and handled everything in under a few minutes. Top class service! Would strongly recommend this location for any plumbing needs. Thanks John!”
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“Harbor Freight is what it is: adequate tools at cheap prices. Retired mechanic who had over $60k in tools and box speaking here, so I might know a thing or two about tools. However, you just can't beat the prices for tools that will get the job done around the house, but they definitely aren't for professional/heavy-duty use. There are plenty of videos and stories online of their impact sockets literally exploding, so foretold is forewarned. BTW, Home Depot and Lowes tools aren't much better and are much more expensive regarding hand tools.”