Mini of Montgomery County is a family-owned dealership known for its exceptional customer service and loyalty to MINI Cooper enthusiasts in the Washington, D.C. area. Opened in August 2011, the dealership is part of the Passport Auto Group, which has built a strong reputation since 1991 for providing a different auto experience, including offering service loaners early on. Customers consistently praise the knowledgeable and friendly staff, particularly highlighting sales agents like Romario and Karen. Romario is recognized for his outstanding customer service, extensive MINI knowledge, and advocacy for the brand, making the buying experience smooth and enjoyable. Karen is appreciated for her patience, thoroughness, and genuine kindness, guiding customers through vehicle options, updates, and features with care and attention. Many mention how Karen kept them well-informed about upcoming vehicle arrivals, provided personalized updates, and made the trade-in and purchase process seamless. Her friendly demeanor and willingness to go the extra mile, including small gestures like gifts for family members, leave a lasting positive impression. The dealership offers a stress-free buying environment with quick paperwork, no pressure for additional sales, and attentive support throughout the process. Customers find the experience to be enjoyable, efficient, and personalized. Overall, Mini of Montgomery County is highly recommended for anyone seeking an honest, friendly, and professional MINI dealership experience, where customer needs are prioritized and genuine kindness is evident.
Working with Brian Keener of Mini of Montgomery County to purchase my 2015 Mini Cooper Countryman was a genuinely stress-free and pleasant experience. He was very knowledgeable about the car. He and his colleagues made the entire process easy and fun. I highly recommend asking for him!
August 2024
Went back for my second MINI! Karen Kliaz was super patient and incredibly easy to work with. So for the second time, I'm delighted to highly recommend Karen and MINI of Montgomery County!
August 2024
Bought our mini a couple of months ago with the help of Brian who was great to work with. Flexible, patient, and helpful over and above the call of duty. We were pleased with the whole operation and would definitely go back. The best part of it: love the new 2025 mini!
