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“I had to assist my young adult child with finalizing paperwork on a approved auto loan. We went on a Saturday late morning. The branch was welcoming the lady who checked us in was friendly. It wasn’t a long wait before being called back. The representative who handled the paperwork was very friendly, thorough in explaining everything and answered all questions. What she couldn’t answer her associate came in and helped. Everyone we interacted with (4-5 different people) was professional and helpful.The process was painless. I would definitely return to this branch again.”
“5 star to counteract Karen that gave them 1 star despite not ever going to this branch. Clearly doesn't know what she's saying. From someone that makes a living by keeping up with security standards their practices are the opposite of archaic even if inconvenient for you.”
“Today I met with branch manager Mr. Fondeka at the Gambrills branch. He was very helpful in getting money transferred from my checking account to a high interest CD. He also helped me get some other perks that was available to me. He also explained the importance of not using your ATM card. I would highly recommend him for your financial needs”
“Ms. Veronica was very helpful and kind when I came in December 24th to schedule an appointment to come and open and account.
I’m currently here and Ms. Melony has helped me SO MUCH WITH INFORMATION!!!
I’ve never had anyone in my banking experience as a business owner ask me about paying myself and then introduce me to ADP!
She gave me a merchant referral for electronic payments as well.
Thanks Veronica and Melony.”
“I love Capital One Bank! I have had credit Unions and other banks but Capital One who offers 1.5% back on their business checking and Savings and some of their credit cards is the best bank I have ever come across! They also have the best phone and in house customer Service Skills! Thank-you Capital One, for all that you do and I will never leave you! I also feel like they ALWAYS have my back which is important because most banks treat you like an account as opposed to a person! My company will continue to grow and be with you in the future. Runae McArthur, Owner McArthur & Associates LLC”
“The atm they have in their drive thru is very quick and efficient. I Was able to complete my transactions in under a minute compared to the atms at capital one and Bank of America, of which I always have to wait 5-10 mins for the machine to even count the cash!”
“This is an asthetically impressive branch. The building looks new, is large, and is very spacious inside; it is very inviting when you enter. The building architecture was appealing beyond a typical branch office I've seen for any bank chain. The teller was kind and did her best to help us, though she was unable to complete the transaction because my companion didn't have proper I.D. She treated my companion with respect while still being firm in protecting customer privacy. There is ample parking, though it took me a moment to locate the front door.”
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“I went in this week with my Dad to make some revisions to his account. The staff members were outstanding in their personalized care and attention to detail.
Lola was impressive as she greeted everyone and successfully supported simultaneous actions. Gillian handled my Dad's request and addressed his request as efficiently as possible. It went very well.
I appreciate the 'small town feel' and personal touch at this branch.”