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8:30AM - 7PM
1123 MD-3, Gambrills
Mailbox Centers
“Quick in and out just dropping off returns. Both employees were already helping customers when I walked in, but I was still greeted and told they would be with me shortly. Even as Abby was helping a gentleman, she apologized for the wait, not that she needed to. I was the only other person in line and had only been there a minute or two. I appreciated her attention and awareness of other customers, though. The other employee was helping a lady who seemed a little confused about her sending options, and Abby was able to give her input to help while still working with her own customer. When it was my turn at the register, she again apologized for the wait and thanked me for my patience. Which, again, it was not a long wait at all. My drop off was a very quick and smooth interaction. Abby was polite and respectful, and it is employees like her that keep me always going back to this UPS location whenever it is an option.”
“The team at my local Crain Highway Bowie store have become an integral part of the community. Warren, Brenda and Zsarmaine are not only knowledgeable and helpful, but they are so while being truly caring, genuine, fun people. My family truly appreciates the time we come here. This is not an exaggeration. They’re really that awesome.”
“I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.”
“Current: I've received nothing but excellent service from the gentlemen (and, recently, Laila) who work at the Odenton UPS Store. In fact, I bypass another location and drive well out of my way to get there. As a long-time customer, it is a pleasure to know that my UPS-related needs are addressed well and consistently here.
Previous: I patronize the Odenton UPS location, as the customer service is consistently excellent. Today, I had an Amazon return that was in an awkward, heavy-ish box, and Sariyu not only volunteered to pull it out of the backseat but carried it in herself with no problem! I appreciate going to a business where I can be certain that my requests will be handled in a helpful, efficient, and friendly manner. Will return again and recommend to anyone.”
“The staff at this store ROCK! They answered their phone (a real person!!), answered my questions, and assured me they could do my rush job. They completed that rush job in under 2 hrs - printed and spiral-bound docs looked great. Well done, team! keep up the good work.”
“One of the best UPS stores I’ve been to in a long time. The service and help was fast, friendly and efficient. I think if you bring a good attitude the store should return it back.”
“There is a guy here named Ryan I think, who has been here a long time. He is the nicest most accommodating employee. I hope he is the manager because I feel like he sets the tone for how friendly the staff is here. I live right next to a local UPS store but I drive an additional 10minutes to this location often because of Ryan and team. Everyone is friendly and hustling with urgency to get people take care of. The local UPS by my home are rude and act like each customer is a nuisance so it’s worth the drive for me to this location to have a friendly atmosphere with Ryan and the Severna Park team. Thank you.”
“Helpful, engaged employees, good rapport between junior staff and mgmt, efficient handling of tasks. Everyone was polite, handled a difficult customer with patience. Helped me with my multi step printing task.
Experience was pleasant and not stressful. Bought excellent set of scissors.”
8:30AM - 7PM
1783 Forest Dr, Annapolis
Mailbox Centers
“I brought in a large poorly wrapped package to mail. Mr. Singh of the Forest Dr., Annapolis store's assistance and advice was kind, efficient and professional. He cut away cleanly extra pieces of my box so that it would now fit into one of UPS's standard boxes. He added bubbles for security and I was so pleased with the result. Thank you to Mr. Singh and the store manager for always kindly providing the services I require.”
“The store is clean and tidy, but Erica the representative on duty was above and beyond, she helped walk me through a couple returns and her customer service was top notch.”
“Lately, the customer service has been excellent. I believe the store is now under new management, mostly comprised of young, efficient individuals who know what they're doing. Previously, there were different, older staff members who were slow, resulting in long lines of waiting customers. Despite this location being convenient for me on my way home, I often had to drop off packages without receiving a receipt due to the long lines. However, recently, upon entering the store, I am greeted by one of the staff, and despite there being customers, the lines move very quickly. This allows me to always get my drop-off receipt now. Shiv and Preet are two employees who usually assist me when I'm there, but in general, all the employees are very helpful. They promptly attend to customers and are both friendly and professional at the same time.”
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“Nice location, friendly and accommodating staff. Easy Amazon returns, a few self service printers and a service computer, along with your standard UPS Store amenities.”