Capital One Bank is dedicated to providing excellent customer service, even during temporary branch closures due to health concerns. Customers can still access ATMs at open branches and select locations, including Target®. Many reviewers highlight the friendly and courteous staff, noting positive experiences when visiting the bank. One customer appreciated the assistance in changing their name after marriage, while another enjoyed a pleasant chat with the staff, expressing gratitude for their kindness and positivity. Overall, Capital One Bank aims to create a welcoming environment for all customers.
Wish there were more branches in Frederick countyMd.
August 2023
Came in right at 5 o’clock to get my name changed due to a recent marriage. One of the tellers, nice young man with dreads, was very courteous. Great customer service
May 2023
Came in right at 5 o’clock to get my name changed due to a recent marriage. One of the tellers, nice young man with dreads, was very courteous. Great customer service
