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“Had an absolutely amazing experience here. I wanted to get the 5g gateway service, and originally I tried using the online support system (real people, not bots), and after literal hours of frustrating back and forth, I asked them to cancel my order so I could do it in store. The order was not able to be cancelled (honestly not their fault, it had already been processed at UPS), and after work I drove here. Their phone doesn't work, they aren't just ignoring it. I worked with Christina, she was incredibly helpful and knowledgeable, was patient and answered all my questions. They had the whole gateway system in stock, and the time it took from when I walked into the store to when I left with the gateway was less than the time it took for a single online agent to reach out to me. I don't know why this place has bad reviews, I'd give it 6 stars if I could!
5/23/26 UPDATE:
received the package for the canceled order, drove here, and asked for help. Nick was extremely helpful and actually had a sense of humor, which was nice. He worked with me for about an hour figuring out the issue, including advocating on my behalf with the T Mobile customer support phone line (which were extremely unhelpful, and seemed content to pass the buck to another department, and not even telling the next department the issue). In the end, they emailed me a pdf with a return shipping label. All I have to do is slap the label on the box, drive to UPS, then I'm done (and won't be charged, which is the really important thing)! To sum up, this store (especially Nick who I worked with today) is amazingly helpful, and can even fix problems created by the online and phone-based T Mobile Support! Once again, I'd give 6 stars if I could.”
“Camilo is the man to go if you have any issues. He will go above and beyond to solve your problems when it come to phone service. Camilo is highly reliable for addressing any issues. He consistently goes above and beyond to resolve problems related to phone service.”
“This Target is awesome! Always super clean and organized. One of the Managers David is fantastic. His customer service is the best you will ever see at a retail store. Lakhanna is a great cashier! She is always pleasant and helpful!. I highly recommend this Target in Germantown Maryland. 5 Stars all the way!”
“Today l had the pleasure of working with Carlos S at the germantown Verizon store to purchase a new phone. He was very professional and patience. Thank you so much Carlos.❤️?”
“Nick from The Geek Squad was awesome! He was patient with my questions regarding data transfer from one laptop to the other and was thorough in explaining the process.”
“Alex provided exceptional customer service. He was very friendly, professional, and courteous. He was also attentive and provided great information on the phone's products and service. I highly recommend this store due to his great service. Thank you again Alex for your help! Much appreciated.”
Open 24 hours
20510 Frederick Rd, Germantown
Electronics
Open 24 hours
19700 Frederick Rd, Germantown
Electronics
“Stop by here for gas and snacks, last time we visit here I remember that we have to wait for somebody inside the bathroom for so long that two people waiting for her.
But the store was fine just need some cleaning. Staff was nice but the store was not totally clean that day.”
“This 711 is in an amazing location. Its directly next to the MARC station and right on the main road. The customer service here is great at the front desk and the food is always replaced when they expire unlike other stores. There are plenty gas pumps and enough parking outside of the store. This is by far one of my favorite 711s.”
“My favorite place to buy gas. I normally don't have any issues here and the pricing is fair considering the other nearby stations. The inside of the store is always very clean as well as the overall property outside. I cannot speak on any of the staff as I don't commonly go inside, I mainly just get gas here.”
“I was there on a Saturday night and a really nice young man called Julian helped me with the car wash. He was very courteous and kind. He did everything possible to help me get the code for the car wash again and helped make sure my left tire was on the right spot. Thank you Julian!”
Open 24 hours
18701 Liberty Mill Rd, Germantown
Electronics
“I was stuck waiting for AAA for 2 hours--locked my keys in car while pumping gas. Cashier (Mohammed?) allowed me to use his cell phone and even offered to let me drive his car to get my spare keys. THANK YOU Grossed out at all the junky food people buy btw!”
Open 24 hours
12861 Clopper Rd, Germantown
Electronics
“I went in to get gas and had needed help with the pump.Ralmen and the other gentlemen were so nice, kind, polite and helpful. They were honest, knowledgeable, trustworthy, professional and showed that day cared about the customer which I am proud to say I am one of them.”
Open 24 hours
13001 Wisteria Dr, Germantown
Electronics
“Got chicken wings here and some snacks in here and it's pretty good. Store is clean and well stocked. Staff is okay and atleast they smile when we check out. Checking out is fast, no standing in line too long.”
Open 24 hours
19786 Crystal Rock Dr, Germantown
Electronics
“Gas prices are good and staff are friendly. The problem? It's common to have 1-3 guys standing outside the entrance asking for money. They've called the police on them before to move them but they just come right back.”
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
“Good and quick service. We went in and surprisingly were able to switch phones in about 30 minutes. It could've been faster if it wasn't for some issues with their tablets. Very happy with the service and the time it took to do what we needed to do.”