Cell Phone Stores in Germantown, MD

“Stopped at ATT store. Greeted by Shah. It wasn't that busy and Shah solved my problem but he also spent extra time trying to help me lower my bill from ATT. He also gave me information on a portable internet devise. He Provided excellent customer service. Explained his answers so I didn't have to asked the same question. It was the best experience I have had at an ATT store.”

“Good and quick service. We went in and surprisingly were able to switch phones in about 30 minutes. It could've been faster if it wasn't for some issues with their tablets. Very happy with the service and the time it took to do what we needed to do.”

“Camilo is the man to go if you have any issues. He will go above and beyond to solve your problems when it come to phone service. Camilo is highly reliable for addressing any issues. He consistently goes above and beyond to resolve problems related to phone service.”

“Had an absolutely amazing experience here. I wanted to get the 5g gateway service, and originally I tried using the online support system (real people, not bots), and after literal hours of frustrating back and forth, I asked them to cancel my order so I could do it in store. The order was not able to be cancelled (honestly not their fault, it had already been processed at UPS), and after work I drove here. Their phone doesn't work, they aren't just ignoring it. I worked with Christina, she was incredibly helpful and knowledgeable, was patient and answered all my questions. They had the whole gateway system in stock, and the time it took from when I walked into the store to when I left with the gateway was less than the time it took for a single online agent to reach out to me. I don't know why this place has bad reviews, I'd give it 6 stars if I could!

5/23/26 UPDATE:
received the package for the canceled order, drove here, and asked for help. Nick was extremely helpful and actually had a sense of humor, which was nice. He worked with me for about an hour figuring out the issue, including advocating on my behalf with the T Mobile customer support phone line (which were extremely unhelpful, and seemed content to pass the buck to another department, and not even telling the next department the issue). In the end, they emailed me a pdf with a return shipping label. All I have to do is slap the label on the box, drive to UPS, then I'm done (and won't be charged, which is the really important thing)! To sum up, this store (especially Nick who I worked with today) is amazingly helpful, and can even fix problems created by the online and phone-based T Mobile Support! Once again, I'd give 6 stars if I could.”

“Alex provided exceptional customer service. He was very friendly, professional, and courteous. He was also attentive and provided great information on the phone's products and service. I highly recommend this store due to his great service. Thank you again Alex for your help! Much appreciated.”

“Today l had the pleasure of working with Carlos S at the germantown Verizon store to purchase a new phone. He was very professional and patience. Thank you so much Carlos.❤️?”