Transportation near Glen Burnie, MD

“Update 4/2/2026

I was contacted for a proper swap. I appreciate the manager and team for handling so quickly!!

.........
11 days with Drive Whip

3/28/2026 Vehicle started overheating Saturday and completely shut off on the way to Glen Burnie location Monday, requiring a tow- 9am - 3/30/2026.

Arrived to location around 10 a.m. and was there until after 3:30 p.m. although I was told it would take about 2 hours.

Replacement vehicle provided is a downgrade from the original vehicle I had. I went from a premium Rav 4 XLE to a basic Rav 4 LE with almost 200,000 miles and the weekly rate remains ($425) despite receiving a lower-tier vehicle.

After being told no comparable vehicles were available (not true) and already being placed in a lower-value vehicle with almost 200,000 miles, I was told by the manager that if I wanted a different vehicle I would need to upgrade. Again this is after being placed in a lower tier vehicle than what I was originally paying for. A comparable vehicle (same model and color/type as my original) was available while I was there but was given to another customer who needed a replacement that arrived hours after me. It was not a vehicle she reserved or anything prior to her arriving.

No credit or consideration offered for the breakdown, long wait, or inconvenience of being unable to work for three days. I have made complaints, so hopefully someone looks into this and provide a more reasonable solution by giving me the same style vehicle, something comparable, or lowering my weekly rate since it was presented to me that the vehicle provided was the only one available.

Overall, the situation is extremely disappointing, and while this was my experience, I hope anyone considering renting with them has a better one.”

“10/10 recommend!!!!Never had movers be so courteous and professional. I couldn’t believe movers could be so fast yet still so careful with my belongings. Especially Bob. Very thankful for the service.”

“What a great experience! I needed a container but had a few challenges with the site location. MANDI in the office was wonderful and helped me to pick the right container. ELTON helped with the delivery on site. Both were extremely professional, helpful, and provided me with the insight I needed to make the right purchase and drop zone. THANK YOU!”

“A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup truck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.”

“A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup truck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.”