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“**Update**
I was contacted by a customer service manager who corrected the issue expeditiously and fixed it going forward. Now, I am cautiously optimistic that I will remain a customer of Industrial Bank for the foreseeable future.
06.06.2023: This review can be applied to the Forestville and Oxon Hill locations. I went into each of these locations and requested to update my billing and physical address (2.5 years ago and a little less than 2 years ago, respectively). Now that I have an expired debit card, I am being told that I did not have an address change on my account. Although I used this bank to facilitate the purchase of my new home and made the address change based on the transactions on my account, I am being told that I have to go into "a branch" to get a new debit card(45 minutes drive) or wait an additional 2 weeks for it to be mailed after I submit an address change by mail.
This is too much of an inconvenience for me as a customer who does most of my business electronically and who had been jumping through too many hoops to maintain my account with Industrial Bank.
I was told that my "new card" (never mind the card that they sent to the incorrect address may have been received by someone who will try to use it to gain access to my funds) cannot be sent to me expedited since it wasn't my fault the information was not updated in time.
Therefore, I will be withdrawing all of my funds from Industrial Bank and I will NEVER use them again. In addition, I will ensure that all of my family and friends make a better choice for personal banking.”
“If you fold your money in half, you double it quickly. I think kids have hair grease and wish they could cash a check that says a reputable grocer's name. Do not sign the check before you go here, that's not for you. She'll draw a line on it and be winky. You should honestly want to buy orange juice with your transaction.”
“They now have an online app that allows you to send and receive money electronically much like PayPal or vemo or Google wallet or a bank. In this store it's a kiosks around their service desk area but they are very fast and friendly to help as well as being knowledge staff all around.”
7AM - 10PM
9810 Apollo Dr, Largo
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“Ppl have to understand that Walgreens has long wait times because the owners do not want to pay to hire enough staff to handle the needs of customers. They may have one pharmacist doing everything which leads to mistakes with medication and longggg wait times”
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“EXCELLENT SERVICE, THE EMPLOYEES ARE VERY KIND AND FAST IN EACH AND EVERY ONE OF THE TRANSACTIONS THAT I MAKE, I HAVE USED THIS SERVICE FOR MORE THAN 15 YEARS AND WILL CONTINUE TO DO SO. THANK YOU RIA FOR MAKING MY LIFE EASIER. ???”