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“After many years of paying too much for too little and subpar to below average customer service, I was ready to finally change insurance providers. Looking into multiple companies, I finally found exactly what I was looking for through John with State Farm. He was patient, very responsive, and explained everything I inquired about and more. The cost was definitely an added bonus as well. I highly recommend contacting them/him if you are interested in insurance companies, whether you are new or with another. Thank you very much, John, for all that you do.”
“When my husband and I were looking for insurance for our new drivers, Brittany and the team at Lee Talbot's office were amazing. Very responsive and helpful. Brittany helped make the whole process painless!”
“Joshua Curtin was very professional and pleasant. He was patient with me. He took the time to answer and explain all questions that were asked. He made my transition easy.”
“Had the most easy and helpful experience with Zoe today from the Louri Karker location. I needed to change something from my previous insurance bill, and she helped me in no time. Also needed to get quoted for potential renters insurance and within seconds she gave me a plethora of options based on multiple deductibles. Can’t remember the last time I had customer service this great!”
“Lisa Pellegrino is a wonderful person to work with! For a first time homeowner, she walked me through everything I needed to know in order for me to feel confident.”
“Felix and his State Farm team were amazing to work with! He helped me find great savings while actually improving my auto coverage. Felix also took the time to explain additional insurance options that I hadn’t considered, and they turned out to be really helpful. I appreciate how knowledgeable and patient he was throughout the process. Highly recommend him and his team!”
“David n his crew is been dealing with for years my a ones my agent has been the best u can ever work with that love for basketball lady big c this is my fam away from fam been with them for yrs n more to come”
“I recently had the pleasure of working with [Insurance Agent Jammile Garcia. She made the insurance process a Walk in the park. Friendly, knowledgeable, and always ready to tackle my question. I highly recommend her to anyone looking for an insurance agency that puts customers first.”
“Ryan and team especially Jean are very professional and pleasant to do business with. I have been a customer for over 30 years and I am very pleased with my service.”
“Koren was incredibly informative and attentive to my needs. She diligently searched for a quote and explained the various types of insurance I might consider. Her politeness, compassion, and hospitality made the entire process pleasant. Thank You so much keep doing your thing. ☺ ❤”
“They are very responsive and have great customer service!!! They answer all your questions and concerns Nancy is my agent and I couldn’t be more pleased with her customer service!”
“I highly recommend Cyndi for all of your insurance needs. She goes above and beyond to satisfy all of her customers needs and concerns. You won’t find a more honest and caring insurance agent! Call Cyndi today!”
“Molly Means has been extremely helpful with a lot of recent changes to my policies. I have always received prompt replies and great communication from Jason's office and have been a customer for years.”
“Amazing experience! Lafayette is awesome! He was very pleasant and made sure I knew what I was signing up for! Highly recommended him to anyone looking for insurance”
“I am not a fan of insurance through agents like this but I have to give credit where credit is due. Jordane was very responsive to all my family's concerns. I asked her to email something to me because I needed it urgently and she emailed it super fast. On another day, my mom was very stressed out and frustrated with what she thought was incorrect billing. Jordane handled the situation always remaining patient, understanding, professional, and providing quality customer service. I'm very grateful to her on behalf of my mom and myself. Thank you.”
“Justin was such a pleasure to talk to and eased me through what I wanted as well as what I needed, policy-wise. I was not looking forward to this task on my to-do list, but Justin made it downright pleasant! Plus he got me a price that I still can’t believe is real based on the amount of coverage I got. Great experience! Yes, buying insurance.”
“Excellent customer service, I called my.agent Mr Anthony Walker and needed a COI. He was able to send that to me ASAP within 5 minutes. That's what you call. Good customer service. Great job Mr. Walker”
“Ivan was a huge help for me and my husband during our recent move back to the states from Europe with homeowners, auto and property insurance, taking a lot of stress as new home buyers off of our shoulders. We value his responsiveness and to assist us with our needs as soon as we have questions.”
“Whitney Hart. Here at Capital Insurance was so helpful !! There was some type of miscommunication going on with the MVA and she went above and beyond to solve the problem. She really does a great job and her communication and customer service is fantastic.
Thank you Whitney !!”
“After 30+ years being with the same insurance company, we decided to look for better rates. We contacted Beth Hotaling who was able to get us auto and homeowners insurance for significantly less money and better protection. Beth made the process so easy. I wish we had contacted her years ago.”
“The representative Claudia Reyes was very professional and courteous and helpful and patient. She explained everything and answered all of my questions and concerns.”
“I have a long history with Allstate as my parents have been insured with this company for many years and I have been insured with them for the past five years. Happy to have them as my insurance company!”
“Mary and Jaccie are hands down the best. Knowledgeable, courteous, responsive and most importantly, customer sensitive. Always a seamless transaction and you never have to wait to get an issue or question resolved. Congratulations to this great team. Tom V”
“I was looking for a new agent because mine retired and wanted someone I could go to their office and speak freely with them one on one and she's right in my area.”
“My experience with Julian was wonderful. I called about an urgent matter and he went above and beyond to help me solve my problem. I truly appreciate his awesome customer service.”
“I have been with J.E. Schenk & Associates since I started driving 7 years ago, and my parents have been with them for over 2 decades ago, and we have always had nothing but great experiences. They have always been so responsive and helpful, and filing claims has been quick and painless. I truly have felt protected by my insurance while I've been with them, and I have never had to worry about not being covered. We've dealt with broken windshields, minor rear ends, even totaled cars, and they have been so helpful throughout it all.
When I first got my own insurance as a 22 year old, I had no idea what I was doing, but they walked me through everything and found ways to save me money. Now, when I'm preparing to move out of Maryland for the first time and have little idea on how to re-register my car and get new insurance in my new state, they have been tremendously helpful in explaining what steps I need to take with them and the MVA, and making sure they don't overcharge me when I switch carriers. Specifically, Cindy was so helpful and took her time walking me through these steps and I appreciate it so much. I truly wish I could stay with J.E. Schenk & Associates, and I always recommend them to people I know living in MD!
Thank you, Cindy and PJ!”
“Myself and my entire family have been with State farm probably for at least 20 years. I have had nothing but wonderful service. They are like family always call back. They’re always courteous.”
“I’ve been with Matthew Valcich and Allstate for many years insuring my business. Anytime I have ever had a question with any of my business vehicles Matthew has returned with a solution within hours if not sooner. Even throughout a busy day Matthew has at least touched base with me only to get back later with additional information allowing for a pleasant experience. During the January 9, 2024 Winter Storm to hit the east coast my business location was flooded which caused some water damage to the wood flooring base to my service truck. After logging this experience with photos, time line, Matthew was quick to offer instructions on how to get things moving for repairs too include follow ups making sure I was taken care of. Actions from a person as Matthew displayed reflected he was more than just an agent, he had become something more resembling family. Within 3 weeks of submitting a claim for this storm damage, I was made whole only to proceed with repairs. In what seemingly is a rushed world we live in today it’s comforting to know someone actually does his or her job like a true professional.
Thank you Mr. Matthew Valcich, Tommy Solomon – Solomon Yacht Restoration, LLC”
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“I've been a consistent client of this State Farm branch for several years. They're quick to reply and always handle my insurance matters thoroughly with great advice. Anytime I need changes to any of my policies they're a very simple text away.”