Foot Locker in Hanover, MD, is a prominent destination for athletic footwear, apparel, and accessories, catering specifically to sneaker enthusiasts. The store offers a wide selection of premium products for various activities like basketball, running, and training. Customers appreciate the knowledgeable staff, who provide helpful service and assist with finding specific items. For example, Teashia impressed a customer by directing them to another store for shirts, ultimately leading them to make a purchase at her location. Kenneth, a manager, also received praise for his resourcefulness in locating a specific boot for a concert. Despite the positive experiences, some customers noted issues with the store's overall atmosphere. One reviewer mentioned that the store felt outdated and the selection seemed limited compared to the past. Additionally, there were comments about some staff being less engaged, with instances where employees appeared to be more focused on chatting than assisting customers. However, others acknowledged the presence of helpful staff members, indicating that customer service can vary. Overall, Foot Locker Hanover remains a popular choice for athletic gear, though it may benefit from updates to its selection and customer engagement strategies.
They always have what I am looking for and the staff was great
November 2024
Kenny the store manager was awesome. He took good care of me and my exchange . Treated me just like a new customer. Thank you again Kenny . I’ll be returning soon.
December 2023
staff needs motivation to work. guy that helped me wasn't too thrilled to assist.
