Hertz Car Rental - Baltimore - Baltimorewashington International Thurgood Marshall Airport (BWI)
Car Rental
Hours:
7416 New Ridge Road, Hanover MD 21076
Hours
About Hertz Car Rental - Baltimore - Baltimorewashington International Thurgood Marshall Airport (BWI)
Hertz Car Rental at Baltimore Washington International Thurgood Marshall Airport (BWI) offers a wide selection of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers appreciate the ease of booking online or through the free Hertz app, which allows for quick and convenient rental experiences. Many reviews highlight the fast and efficient service, with some praising the ability to skip the counter and go directly to their vehicle, making the start of their trip smooth and hassle-free. The staff is often described as calm, professional, and kind, which helps resolve issues effectively when they arise.
However, there have been occasional challenges, such as running out of cars temporarily, which was handled well with good customer service. Some customers experienced delays despite pre-booking, but overall, the representatives’ professionalism made up for these problems. One recurring concern involves billing errors, like being charged for gas before leaving the lot, though these issues tend to be resolved quickly. Customers recommend taking pictures of the tank gauge to avoid disputes. Overall, Hertz at BWI is seen as a reliable and convenient choice for car rentals, with friendly staff and efficient service, making it a popular option for travelers.
Most Recent Reviews
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September 2026
Lee Lee is the best hands down her energy her thrive and definitely confidence is A1 she can sell me my shirt off my back I will only be renting from you guys with her assistance from now on I am highly satisfied
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September 2026
Good experience with fast check in and fast rental returns. Would definitely recommend to others.
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September 2026
Car rental was a new car, exactly as quoted, performed well, and was well appointed with many of the latest features. Excellent, quick check in, safe driving experience. Easy rental car return.
More Comments(387)
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