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“My experience was great. Erica called to confirm my reservation which I appreciated because I had a couple of questions. You know sometimes when you call places you may get the run around. Thank you Erica!!! Lamont is AWESOME he listened to me and was very professional. He needs a raise or bonus or a couple paid days off. He was friendly and caring just an outstanding employee. Thank you Lamont! You made it a great experience. Enterprise do right by him because he deserves it lol I give him 5 stars alone. I made my reservation on line and everything went smoothly. I would rent from this location again.”
“Karon Ball delivered outstanding customer service from start to finish.
He was professional, attentive, and made the entire rental process smooth and stress‑free. Karon took the time to explain every detail clearly, answered all my questions, and made sure I left with exactly what I needed.”
“Awesome Experience! From pickup to dropoff, I was not disappointed. I needed a van to pick up my son from college and take family that wanted to support him. It was everything I needed and more.”
“I rented a vehicle out of Jacksonville Fl. Alignment and tire balance was off vehicle vibrated all the way from Fl., I stopped by this location to swap the vehicle out this was a Saturday afternoon I was told by an associate to come back the next day and that they had vehicles returning and they could help me swap out arrived Sunday early and nothing was available I was told to give them until 11am and possibly they would have a vehicle I admit I was skeptical due to the reviews I had read and had planned on going to the DCA location to try and get a replacement vehicle but around 10am DJ contacted me and said he had a vehicle for me I was very pleased that he was able to help me out so this rating is customer service based only thanks DJ.
Now and I know this location is independently operated and they can only provide the vehicles that are sent to them so this is about the Avis Budget group they need to be ashamed the vehicle was a 2023 Expedition Max very worn with 75,000 miles on it scratches and dings everywhere vehicle rattled all the way back to Fl highly disappointing for such a large rental company needless to say I will never rent from Avis Budget again.”
“Small, not exactly modern but clean. The staff was very helpful, efficient and extremely kind. Neighborhood establishment where customers were greeted by name. I would definitely rent from here again.”
“Harold is one of the most professional and patient reps that I've spoken to while doing business in general.I had to call back several times in a single day due to not being given vital information from AAA.I called back today. Harold remembered me, answered my concerns, and even took the time to assist me by reserving my car over the phone.He made sure that I received my AAA discount and prepared me for my rental on Wednesday.Thank you, Harold! I hope you receive the recognition you deserve. You're an asset.”
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“Great experience here. From past car rentals, I was not expecting it to be so easy. Oscar & Domonique were super pleasant, efficient, and took great care of me. 100% would go out of my way to come back here if I need a rental car. And the car itself was clean, ran great, gave me no trouble.”