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“I headed over here to pick up some supplies for a weekend project, and it was a pretty smooth trip. The store is huge and has just about everything you could possibly need for home repairs or gardening, which I love because I hate making multiple stops. I managed to find what I was looking for fairly quickly thanks to the helpful signs in every aisle. The only reason I am not giving it five stars is that it can sometimes be a little tricky to find an employee if you have a specific question, but overall it is a reliable place to get things done.”
“I wanted to take the time to update my review. Today I went for a sale and my experience couldn't have been more perfect. Let's start with the supervisor, Nichole (I apologize if I spelled your name wrong). She greeted my daughter and I at the door and went straight into helping us. She was called maybe five times to handle/fix something and her demeanor never changed. My 12 year old daughter commented on that. To have a professional woman give a real life example, to a young teen, of how to run a business in the real world - thank you.
Next, Sam! Thank you for closing our the deal at the register. You greeted, made sure we found everything okay, and even did some problem solving for us.
Truly appreciate you and the team.”
“Joe was a pleasure to speak with over the phone about my yard project, he was so pleasant naturally, took time answered my questions without a rush and made it all seem easy! Joe your customer service rocks!”
“I rented a hydraulic brush hog today and the service I received was very friendly and attentive. The equipment worked great. The pick up and drop off was smooth.”
“Darrell, an Associate in the Lawn and Garden department, is very knowledgeable and kind, genuine and easy to work with/talk to. He went out of his way to help my Mom and I with what we needed. He had thoughtful suggestions and questions. Plus, without our asking, he walked us out and loaded our vehicle with a very heavy item. We are very appreciative and thankful to Darrell!”
“I regret not coming here first! I had gone to 2 other stores beforehand and sadly they couldn’t help me. They say 3rd times the charm, and they weren’t kidding! Ferguson had the part I needed in stock and I was in and out within minutes. Thank you to the staff! You guys were awesome!”
“We’ve been visiting this Lowe’s over the past few weeks because we’ve been working on a lot of projects. The service is 99% amazing—the staff throughout the store are always helpful—but the garden department staff are especially friendly and helpful. On Monday, we had to pick up some pine trees and pavers, and this guy in orange driving the forklift did an amazing job! It was pouring rain that day, but he didn’t hesitate to provide excellent service!”
“Generally, it's a five star experience, but I had an awkward interaction today that brings it down to 4.
Two employees were bringing a chicken coop around the building. I asked if they were selling it, and instead of telling me the model and that it was available inside, they just told me I couldn't buy the display units. No other information.
Of course you can't buy the display units. I just wanted the coop. She then used to opportunity to tell the other employee to make sure people know they can't but the display units. It felt weird and condescending.
I had to go inside and ask another employee about it, then go back outside to point the coop out to that employee, all the while being awkwardly ignored by other two employees who had moved the coop.
I get that they may have been distracted, but the two employees moving the coop could have at least given me the model info or directed me inside. Very awkward.”
“Went with Home Depot Waldorf for a flooring project that fell through when we lost the contract on a home. Stressed worried but Jessica Gardner came through, she was professional polite and took care of everything in a stressful environment. Also helping her was Kelly who was also so nice and helpful. Top notch service please pass the kudos on to them both!”
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“Absolutely amazing experience!! I needed a copy of car key (with fob) that the dealership wanted an outrageous amount for. I was able to get the exact key needed less than half the price. And everyone from the manager who special ordered the right key to the staff person who programmed it were just outstanding. I haven't experienced such great customer service from any store in a very long time. 10/10 stars! Highly recommend!!!”