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“We had a great experience with gentle giant movers! Kyle and mason were really courteous, friendly and worked really hard. The communication with gentle giant was also really great and super professional so we’ll be using them again when we move! Five stars!!”
“Tania was wonderful and knowledgeable and helpful. She walked me through everything and I had no questions about this move in at this time. I enjoyed my experience with her”
“Elexus was very kind and patient while helping me assist my brother choose a unit that for his needs. She even went as far as downloading the storage app for us. We definitely need for patient people like her workout g with seniors and the public period. Thanks again.”
“My husband and I recently moved from DC to Maryland, and were looking for movers after having had a bad experience in the past. I found glowing reviews of Bookstore Movers online, and I am here to confirm that those glowing reviews are completely true! I will break down my experience in the rest of this review, but bottom line is that I will recommend them to anyone who asks, and if I need to move again they are the first place I will be going!
Inquiry and Organization - their website was very well organized, and had a logical and thorough process for requesting a quote. I got a quote immediately, and was able to move forward with booking a date very quickly. Their email correspondence across the board was prompt, thorough, and clear. We were given clear guidelines for how we should prepare and what we should expect, and proactively provided with information on who was coming and how to contact them. In particular I was VERY impressed that on the day of our pack and on the day of our move we were contacted proactively to let us know that they would be running late due to unexpected delays. It was a huge weight off my shoulders that I never had to chase anyone down for information, it was freely given or even proactively offered.
Customer Service - I want to take a moment to commend also that they clearly care about the customer experience and customer satisfaction. Their pricing is very transparent, and they applied a discount that I qualified for without me needing to ask! Additionally, due to running late on our move date, they called an additional mover to help with no additional cost, again without me needing to ask. I was very impressed at the pride that everyone clearly took in their work, something I find is harder and harder to find these days.
Pack and Move - We requested both a pack and a move. Everything was packed very well, and the move was completed efficiently and carefully. I’ve waited until we fully unpacked so that I can say with complete confidence that absolutely nothing was broken, which speaks to the quality work of both teams that helped us! Our moving team was extremely kind and made sure everything was set up the way we wanted in our new home. I cannot say enough good things - it is clear that they have experience and skill!
Recommendation for others - like above, I recommend Bookstore Movers without reservation. What I will say is that for anyone placing an inquiry, I would recommend actually having an accurate accounting of how much stuff you have! Pictures might be a good idea. I didn’t give a great estimate, which meant the original total quoted wasn’t accurate. That was fully my mistake, and I hope others can avoid it!
Thank you so much for all your help with our move, and making it as stress-free and enjoyable a process as possible!”
Open 24 hours
3700 Saint Barnabas Road, Hillcrest Heights
Self Storage
“Kiya was such amazing . She helped us complete our reservation for location in oxonhill because no one was there to help us move in and we had to come to another location for help , she's so awesome and made my move in so easy .”
“Moving is never a stress-free experience, so we weren’t completely surprised when a couple of complications arose while having some of our belongings moved into temporary storage at ExtraSpace on U Street. But the staff of Tiffany, Melodie and Darnell were true professionals – friendly and pleasant to deal with – and easily resolved the hiccups. Most importantly, we were treated with fairness – with no hidden surprises or surcharges. (At least that’s true as of this time – we’ll update the review if that changes at any point.) Based on our experience, we’re now fans, we’re enjoying our “Extra Space”, and we can strongly recommend their U Street location!”
“Renee at the Public Storage on Briggs Chaney Road provided exceptional customer service from start to finish. She was professional, knowledgeable, and genuinely cared about making sure I had the right storage solution for my needs.
She took the time to answer all of my questions, explained everything clearly, and made the entire rental process quick and stress\-free. It’s rare to find someone who combines efficiency with such a welcoming and positive attitude.
The property was clean, well maintained, and organized, which reflects the pride Renee takes in her work\. Her attention to detail and commitment to customer satisfaction truly stood out\.
If you’re looking for a storage facility with outstanding service, I highly recommend this location\. Renee is a tremendous asset to Public Storage and made what could have been a stressful experience an easy and pleasant one\.”
“Happy Day!! I would like to extend an emphatic ‘THANK YOU’ to Ms. Ginger, Mr. George and Mr. Duane for ensuring that move-in experience was flawless, seemless and stressless! The Capitol Heights location ROCKS! The facility is pulchritudinous coupled with the fantabulous amenities! I want to thank Ms. Ginger, Mr. George and Mr. Duane again for their impeccable customer service coupled with being extremely professional and amicable! Thanks for making a stressful move stress-free!! You all are awesome saucesome!!!”
“Quality Customer Service and a very bright and well lit facility. Clean inside and out including restrooms. Staff changes often but with each change; quality stays excellent. Thank you for keeping my belongings safe and secure.”
“The facility is clean friendly, no bugs , restrooms clean , ac works very well and lady aprie at the counter was very helpful, I recommend this facility to anyone in need for a storage solution”
“I don’t usually take the time to leave reviews, but Johnnye at this CubeSmart location earned it. I drove all the way from Springfield, VA to Beltsville to meet someone from Facebook Marketplace, and the person never showed up. Johnnye went above and beyond to help me out and turned a frustrating trip into a good experience. People are quick to call customer service to complain, but they rarely report the good workers. CubeSmart should know they have an excellent employee in Johnnye. Great customer service, and I really appreciated it.”
“Excellent customer service. As a public storage customer who saw their bathrooms were locked without a representative in sight, walking next door to extra space and they being nicely staffed with working bathrooms was a major positive. They are probably better than public storage in other ways too!”
Open 24 hours
4414 Suitland Road, Hillcrest Heights
Self Storage
“I haven’t gotten the associates name yet but she has been there for years now and is always present and helpful. Every time you see her, she’s always polite. Give her a raise.”
“helpFULLYhelpFULL kindlyKIND COMPASSIONATELY COMPASSIONATE professionallyPROFESSIONAL courteouslyCOURTEOUS above and beyond helpful
truly the best - welcome - womanifest gracious thanks sincerely - simply theBEST”
8:30AM - 5:30PM
4814 Frolich Ln, Hyattsville
Self Storage
“Our intrastate move with Olympia was a very good experience overall. Dan (sales rep/estimator), Jennifer (move coordinator) were both responsive, communicative, and helpful. The move day crew led by Rashad was punctual, friendly, efficient, and careful with our things. They made what is unavoidably not an enjoyable experience as painless as possible!”
“Jerome and Tia were attentive, helpful, and made personalized customer service their priority! Appreciate their quick solution to help me get the right unit. Thank you!”
“Katrina is a storm to be reckon with in the best way possible! As soon as I came in, she immediately helped me with what I needed and was extremely personable and professional! Extra Storage Space in DC made a great decision in hiring her!”
“Recently got a storage unit today and I must say Cam was super kind, informative and patient. This is my first time purchasing one and he walked me through the pricing, sizing and steps. Even toured the unit with me that way I got an idea of what I was getting. Thank you, Cam for the wonderful service!”
“My experience was great. The young lady who works there (I apologize for not remembering her name) was so pleasant and personable. She took the time to answer my questions and look up the rates at different locations so that I could make an informed decision. She also let check the sizes on a few different spaces. It was above and beyond customer service! I would give her 10 stars if I could!!!!
The place was also extremely clean and maintained.”
“Extremely seamless sign up process. Jan was easy to work with and she let me see the units before signing the agreement. Have had no issues the last couple weeks, thanks!”
“Just rented a storage unit with the help of Akena. She’s been very kind and helpful in showing me the units and all the options I requested as well. Thank you Akena!!”
“Jackie was very knowledgeable, helpful, and kind! Her service was excellent! She took her time to go through all details! We were very pleased to work with her! 10 stars!”
“Awesome storage unit with great access.
Super nice and tidy storage unit, with very friendly and helpful staff.
Very clean as well!
10/10”
“Aria has been the best representation I’ve encountered she was so patient with me and so helpful I can only say she’s rare thankful for having such a great person on your company 🙏🏻✨”
Open 24 hours
5201 Forbes Blvd, Lanham
Self Storage
“Customer service is amazing. The guy at the counter (can’t remember the name sorry!) was so sweet. I came in and noticed the storage unit I booked online wasn’t big enough to accommodate what it was needed it for. He quickly showed me other options and helped me to make the swap to another unit. He was very helpful and informative. So far so good with my experience here. This is my first time using a storage facility. I just moved in today. I’m glad I chose this place. I’ll update this later if my experience changes.”
“Nick provided outstanding customer service. He was very thorough, professional, and genuinely happy to help throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options. His friendly attitude and willingness to go the extra mile made my experience at Extra Space Storage smooth and stress-free. I truly appreciate his excellent service and would highly recommend working with Nick. Thank you for making the process so easy!”
Open 24 hours
8401 Contee Rd, Laurel
Self Storage
“I checked in with Marth today at the contee rd location and she was very nice and professional. I would definitely recommend this location to my friends because Martha was so great!”
“I had a good overall experience with Extra Space Storage. The facility was clean, secure, and convenient, and the staff was helpful and professional. The move-in and move-out process was straightforward, and having easy access to my belongings made things much easier.”
“Thank u Reyna and Julie for all your help. When ever I need their assistance they are there to help. I highly recommend Smartstop Self Storage on Forestville Road to everyone I know. 5 Stars.”
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“I had a great experience at Mini U Storage. Inexpensive, clean unit, and the customer service with Arnold (Capital Plaza location) was professional and personable!!”