9950 Business Pkwy, Lanham MD 20706
“***Update*** David you are Awesome. Colony Hardware CO continues to go above and beyond. Again I had a tool issue and they didn't stop until they had answers. David did some great digging on a non-fixable issue with my router table and though he unfortunately did not have a brand resolution from the manufacturer for me but he made some great personal recommendations. I genuinely appreciate that though the issue was small (1/32 of an inch small to be exact) that he went as far as he could to get an answer for me and got back to me right away. That is a dedication to service you rarely find these days. Great company. Keep it up you guys and Thank you so much. *Original Post* My husband and I own a small business making custom wood furniture and anyone who has ever worked in this industry know full well how absolutely important your tools are to your living. I had a reoccurring malfunction on one of my tools and after calling the manufacturer over and over and even returning parts I was completely stumped. I called Colony Hardware CO because the manufacturer said they were the local repair center in my area. I spoke to Wes and we made a plan for me to bring in the entire tool system. It is days before Thanksgiving and 1500, an hour before they close. The entire repair team took me in and we trouble shot this thing until we all learned how to fix it which went far beyond closing time. They understood how important it was for me to have this back and get my builds back on track so they wouldn't give up until they found a solution. It is incredibly hard to find amazing people out there who not only do quality work but still find it in them to keep the human factor in what they do. Amazing work. Thank you”
M L, 10301 Martin Luther King Jr Hwy, Lanham MD 20706
“Let me tell you about the fantastic experience I had with Home Depot Kitchen Designer Ingrid. The sheer number of choices and decisions to be made when remodeling a kitchen can seem daunting, and it helps to have a knowledgeable designer to work with. I tried two other well known stores and didn't get the sense that the designers actually wanted to help design a kitchen. It was more of a rush to churn out a quick design with no nuance or tailoring to my needs. With Ingrid, she was friendly, patient, offered thoughtful ideas, and she clearly understands that details matter. During my three appointments with her to work on the design, I noticed how other staff interacted with her. She is clearly liked and respected. By the end, I felt good about the kitchen we designed together. I don't know if all Home Depot kitchen designers are like Ingrid, I just know she was an absolute gem!”
M L, 10301 Martin Luther King Jr Highway, Lanham MD 20706
“S/O to Keisha in paint and Anthony in the tool rentals! I went in feeling very trepidatious about refinishing my deck and fence and left feeling confident in my skills, tools and materials and just...happy? The vibe in the store is that the staff genuinely like each other and being at work/helping people. I felt safe asking stupid questions and gained a lot of knowledge. Like, seriously blown away by the staff. The store was also super clean and organized. Just an easy and nice experience!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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