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“With all the negative reviews i was surprised to have a good experience. I visited this store on a Monday afternoon around 4pm and had quick service. I was greeted at the door and put on the wait list. My wait was roughly about 10 mins and once helped the rep had me in and out. I only came in to upgrade my internet router and i called customer service in advance so they had the router ready when i got there. I’m glad they open this location back up because it’s very convenient.”
“Had a fantastic experience at the T-Mobile store at Dakota Crossing in DC. Katie was absolutely wonderful. She was polite, knowledgeable, and actually held a real conversation. The wait time was less than 10 minutes and the process of adding a 2nd line took less than 40 minutes. This was one of the best experiences I've had with a cellular phone rep. Definitely check them out and ask for Katie!”
“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
“Came here after receiving terrible service at the Dakota Crossing T-Mobile. When I arrived here, I was instantly greeted. Although it was quite busy, they seemed to have a handle on all the people and their needs. The experience store was nice and had an NFL game on. I only waited about 15mins, and Maurice helped me upgrade my phone. Asked me questions to understand my needs, made suggestions, and made sure I was overall knowledgeable about what and why I should purchase things! He was great, the store was great, experience was great! Overall great experience and this will be the main store I go to!”
“Torian worked with me over 2 days and I must say, he has given me the absolute best service at TMobile. So patient, so informative, and willing to help any way that he could to fix/transfer data from my phone.
Thank you so much Torian.”
“shout out to the team here ! i actually felt kind of bad because there was a customer in the store who was acting very crazy because the guys were asking him for his ID like they always do but the manager handled it very professionally and de escalated the situation. They’re always very professional and caring of everyone ! i would recommend everyone coming here”
“Nicolas Colbert was very helpful in getting my new device activated. It was smooth and took little time to complete he got me in and out and showed great professionalism and person-ability throughout the duration.”
“This review is for the store and not Comcast and no I'm not dissatisfied with Comcast but my experience at the store was above and beyond considering the amount of misinformation I received from Comcast over the phone. The young lady was not only knowledgeable about what I needed she probably should have been the first person I contacted as it would have saved me an entire day of being misinformed. I don't even live in this area so I may not have reason to return but I may find an excuse simply because of the excellent service.”
“Cesar H. Absolutely MADE ME STAY WITH VERIZON! VERIZON WOULD BE DONE IF IT WASN'T FOR THIS WONDERFUL YOUNG MAN'S SERVICE! AFTER AN AWFUL 2 DAYS AND 3 STORES TRYING TO GET MY PHONE ON. I WAS GREETED WITH A SMILE AND ACTUAL HELP AND THE INFORMATION I NEEDED!! IF IT WASN'T FOR HIM I WOULD BE WITH T-MOBILE! GIVE THAT MAN A RAISE AND PROMOTION!”
“Samad was the absolute best - sorry if I messed up the spelling of your name but my husband said you were the most helpful rep he’s worked with in awhile. You were able to answer his question, resolve his issue, and help him with better plan options. Thank you so much!”
“Two different days with two different customer service. Went in to Tmobile on Sunday, 4/21/24; though they were almost closing, I did not get welcomed. And what they told me could not be done I was able to do today. Thanks to Jonathan and Naziah. These two employees are the most customer friendly, and most knowledgeable I have ever met. Though Naziah was hungry and needed a break, she stood with me all the time. I had to keep telling her to go eat while transferring information one phone to the other. Please make sure you keep these two employees. They are rare comodities. It was a joy being at Tmobile today.”
“This is a very nice place,the workers are very helpful,Steven Panaiagua is a very nice and compassionate person,he attended to me in a very good manner,thanks so much Steven!u are so amazing.”
8:00 AM - 7:00 PM
9609 Annapolis Rd, Lanham
Internet Service Providers
“My Comcast tech today was the best Comcast tech that has ever done work for me. Mr. Arthur S. I have never had a tech take his time and show and explain to me the equipment and product like he did. Mr Arthur was very detail and extremely friendly. He did an installation at my house today. He took his time doing the work, didn’t rush and made everything he did look neat. He even went above and beyond. I have a wasp and bee problem on my house and he took the time to spray the wasp and seal the holes they created. If I could give more stars on this review I would. This definitely proves that there are people that still give excellent customer service along with their work. Thank you Mr. Arthur S for a job well done. Comcast is lucky to have an amazing employee like you.”
“I was assisted by Matt, who was extremely patient, professional, and thorough in answering all of my questions. It was a busy day, yet I noticed that the entire team remained attentive. Not only to the customers they were helping but also to those walking in. Everyone was greeted warmly and offered assistance.
There was one customer in particular who appeared to be having a difficult time, and I was especially impressed by how empathetic and professional the staff member assisting her was.
Overall, it was a very pleasant and reassuring experience.”
“I recently visited the T-Mobile store in Forestville, Maryland, and had a great experience overall. The environment is clean, well-organized, and welcoming, making it easy to browse through their selection of mobile phones and accessories. The customer service was impressive; the staff was friendly, patient, and eager to assist with any questions I had about phone plans and upgrades. They took the time to explain everything clearly without rushing me, which I really appreciated.
The selection of mobile phones was diverse, offering the latest models at competitive prices. Whether you’re looking for the newest iPhone or an Android, they’ve got a good range of options.
As for their network, T-Mobile’s coverage in this area has been reliable for me. I get strong signals and good data speeds most of the time, with very few dropped calls. Overall, a solid experience. I would highly recommend this store for anyone in the area looking for quality service and products.”
“(Translated by Google) Thanks for your attention because it has gotten me out of a worry now I can be more calm.(Original)Gracias por la atención porque me ha sacado de una preocupación ahora podre estar más tranquilo.”
“Highly recommended! Had a phone emergency and Cesar sent me out of the door with a new phone and a smile less than an hour later. The staff is welcoming, attentive and quick. Don’t solve the problem yourself save some time and come here”
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“I visited in mid May and had a good experience. I wish I remembered the name of the young man who helped me. I went in for a house member to add a service and I walked away with several deals for me. He was very patient taking me through the process.”