Appliances in Laurel, MD

“The five stars are for my salesperson. Service would get a two-star. I bought a refrigerator, oven and dishwasher from Paul Walterhoefer 2 years ago. He helped me select appliances for my kitchen remodel. My review does not reflect my service experience. June 2025 my freezer started icing over. it also affected the refrigerator and started freezing produce and other items. I have had the service department out numerous times (at least 7 times) to replace many different parts and the last time they came out with a part that they replaced first it back in June. I called Paul very frustrated. he looked into the issue and the same day he got my refrigerator replaced. Paul cares about his customers even after the sale. Service text that came out could learn customer service from Paul.”

“I want to share Jade was awesome from the beginning to the end of the processing. Great consumer service. My experience with was really outstanding. Keep up the outstanding customer service you are providing.”

“I went this morning to grab some mulch and staff was extremely helpful. I realized at checkout that my phone was missing. It had been in my cart. Miss Brenda immediately began searching the gardening section where I had been shopping and calling my phone so we could find it. She even reached out to another customer who had been buying mulch at the same time as me and provided me with his contracting business card to see if it accidentally ended up in their cart.

She walked with me to my car to search the parking lot. Eventually Miss Linda found it and let us know. I just really appreciated the genuine kindness and consideration for a customer by both ladies.

I will definitely come back again.”

“I was immediately greeted and added to a queue. The wait was longer than anticipated. However, G was thorough in their explaining options so that I could make an informed decision on a larger purchase. The kids enjoyed looking at Legos and tv’s.”