Firestone Complete Auto Care in Lutherville Timonium, MD is your one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The expert team offers solutions for every make and model, including oil changes, brake inspections, and engine repairs. While there can be long wait times when the location is short-staffed and busy, the customer service is frequently highlighted as exceptional. Staff members are described as very friendly, professional, polite, helpful, positive, and easy to work with. They provide good communication, take time to explain all options, and offer helpful advice for future tire care. The team is also noted for being understanding and for going above and beyond, such as double-checking work for safety. Customers report being very pleased with the service, happy to recommend the business to friends and family, and planning to return for future purchases.
The service was fast and efficient. The lady at front desk Jawanda was so helpful and friendly. Jonathan the technician was fast, and was thoughtful enough to wrap our old tire in a bag before putting it in my van. These two deserve a raise!
August 2026
Ms. Jawanda is the best! Didnt have the tire and got it within the hour. Highly recommend and ask for her. Couldnt be happier with service.
July 2026
A quick and easy process! The customer service was great! Thank you Jawanda and Jonathan for all your help!
