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“10 stars for them! Absolutely the best sevice I have ever received both Brittany's and everyone at this bank location are the most amazing and helpful people ever. A thousand thank you's to you guys!!!”
“I had to assist my young adult child with finalizing paperwork on a approved auto loan. We went on a Saturday late morning. The branch was welcoming the lady who checked us in was friendly. It wasn’t a long wait before being called back. The representative who handled the paperwork was very friendly, thorough in explaining everything and answered all questions. What she couldn’t answer her associate came in and helped. Everyone we interacted with (4-5 different people) was professional and helpful.The process was painless. I would definitely return to this branch again.”
“It took less than 10 minutes from parking to walking in , making a replacement card , and walking back to my car. Truly amazing professional team that work at this NFCU. God bless.”
“5 star to counteract Karen that gave them 1 star despite not ever going to this branch. Clearly doesn't know what she's saying. From someone that makes a living by keeping up with security standards their practices are the opposite of archaic even if inconvenient for you.”
“I am working on setting up an estate account at Tower for my Kate father. Barbara at the Arundel Mills branch started the process and was wonderful and patient. Endrea at the Annapolis branch was also extremely helpful and kind. Two amazing humans and tower employees!”
“First visit and already highly impressed with the customer service I was provided. We were seen within 5 minutes and accomplished our tasks easily with the help of a kind banker.”
“Michelle & Kelly are the absolute best!They have always been very patient and supportive. Their customer service and attention to detail is second to none. I am a proud member that has business and personal accounts. SECU has been integral in providing support to allow me and my businesses the opportunity and flexibility to grow! Thank you Michelle & Kelly for your continued support!”
“Small and convenient for those who live, work on post. I live nearby and always use the drive up ATM which helps me avoid having to go inside. When I do go in the reps are always very nice and helpful. Keep in mind the hours are limited but there is another NFCU nearby in Odenton (same shopping area as WEIS, Chesapeake Dental, Transformations gym).”
“So after going overseas and back and overseas and back and not accessing this account for a while, I got a notice that the account was going to be closed and maybe something about funds going to the state. Given that it has been difficult to try to log on because I lost my debit card I just went inside. And today they helped me out, it was really efficient and secure. In and out fast plus i was able to get a new debit card right away. With all that, thanks for the very superb service!”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
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“We trust TFCU. We've been members for over 30 years. We drive further to use the Millersville branch, which has face-to-face tellers and wonderful people for taking care of our CDs, etc.”