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“Hands down the best experience I’ve ever had at Verizon (or any phone store). Jason was the guy who helped me and he was everything you need in customer service: looking out for what you want/need, not trying to overcomplicate things, and giving clear explanations about cost and what to expect. I’d briefly talked to another Verizon employee at a different store about a promotion I was seeing on my Verizon app that allowed me to keep my plan, trade in my phone and pay a really low monthly amount. That person immediately dismissed it and dismissed that I could get any trade in value for my phone because of a retired plan I was on. Jason quickly confirmed I was not only eligible but that the other person was mistakenly thinking of the national offer and not my actual account’s offers. Such an easy process and it made me that much more willing to jump on the opportunity. Thank you Jason!”
“A great experience!
I had to stop by the T-Mobile store in Damascus and was so impressed with the service. Keem was absolutely amazing and incredibly patient. He took the time to answer all my questions and made sure I understood everything before I left. Thanks, Keem, for the great experience!”
“Super chill spot. The staff was really friendly and helped me find exactly what I need. Quick service, great prices, and good vibes around. Definitely coming back. Thank you Jesus.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“it’s been very helpful seeing how dedicated Brandon is on helping me upgrade my phone. He takes the time to help me understand the different plans, promotions, and store products. He’s patient & genuinely cares about giving honest guidance instead of just making a quick sale. His kind of integrity makes a big difference in sales.”
“Emily at the Gaithersburg T-Mobile location assisted me in a highly professional and exceptional manner today. She addressed all of my questions and concerns thoroughly, making the entire process seamless and stress-free. I truly appreciate her outstanding customer service—thank you so much, Emily! ?”
“I have a small business and have been working with Mosaic for many years. My tech needs are minor and they still treat me with respect. They are patient, competent and efficient and even answer the phone when called. In my book that is the sign of a business that cares about customer service. Thank you Jason and company.”
“I want to thank Zee for his expert level of customer service at the Olney, MD location. Zee was able to help my family with our personal lines (cell phones and Watches, He later helped us switch our business lines from Verizon to T-Mobile. He was extremely patient and knowledgable throughout the entire process. I highly recommend T-mobile in specific Zee to anyone that needs help with their service/phones.”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“I had spent hours and hours on the phone with Xfinity trying to set up my account so my internet could start working, and nothing was getting resolved. I finally decided to go into the store and handle it in person.
As soon as I arrived, Karina greeted me and helped sort out all four of my accounts. What had taken hours over the phone, she handled in less than 10 minutes. She was efficient, knowledgeable, and got everything fixed so quickly.
She was also very pleasant to talk to, provided the right contact information, and made sure all of my accounts were in good standing before I left. Thank you, Karina, for saving me so much time and stress.”
“We switched back ins 2024 from another phone carrier and the staff Faith here took over one hour to patiently and kindly guide us and walk us through the entire process to get 6 lines over to T-mobile. She also gave us the best deal possible and after all the discounts, we got an amazing plan with amazing prices. Although it took a lot longer than anticipated, we were satisfied with the wonderful service from Faith who helped us without making us ever feel unwelcome.”
“Today I worked with Fabricio to analyze my account.I find he was intelligent about all of the features that Verizon offers in the area of FIOS. He was very patient, courteous,and professional during the entire encounter. I would recommend that he is promoted to train all the new people to be just like him. Thank you.”
“Had an absolutely amazing experience here. I wanted to get the 5g gateway service, and originally I tried using the online support system (real people, not bots), and after literal hours of frustrating back and forth, I asked them to cancel my order so I could do it in store. The order was not able to be cancelled (honestly not their fault, it had already been processed at UPS), and after work I drove here. Their phone doesn't work, they aren't just ignoring it. I worked with Christina, she was incredibly helpful and knowledgeable, was patient and answered all my questions. They had the whole gateway system in stock, and the time it took from when I walked into the store to when I left with the gateway was less than the time it took for a single online agent to reach out to me. I don't know why this place has bad reviews, I'd give it 6 stars if I could!
5/23/26 UPDATE:
received the package for the canceled order, drove here, and asked for help. Nick was extremely helpful and actually had a sense of humor, which was nice. He worked with me for about an hour figuring out the issue, including advocating on my behalf with the T Mobile customer support phone line (which were extremely unhelpful, and seemed content to pass the buck to another department, and not even telling the next department the issue). In the end, they emailed me a pdf with a return shipping label. All I have to do is slap the label on the box, drive to UPS, then I'm done (and won't be charged, which is the really important thing)! To sum up, this store (especially Nick who I worked with today) is amazingly helpful, and can even fix problems created by the online and phone-based T Mobile Support! Once again, I'd give 6 stars if I could.”
“Sales rep Kevin is amazing!!! He was kind and patient while we worked through my business account. I've been trying to work through my issues for months and Kevin was able to complete them in 45minutes! Thanks for your help”
“Today l had the pleasure of working with Carlos S at the germantown Verizon store to purchase a new phone. He was very professional and patience. Thank you so much Carlos.❤️?”
“Carlos helped me move back to T-Mobile after a disastrous 3-week stint with AT&T. He, Abby, Amber and Sachin were so helpful and nice. I had several business lines to move back and they handled everything with ease. Their professionalism and expertise were night and day compared to the competition. I walked out with everything set up and working, which one would expect everywhere, but I found out is not always the case. I highly recommend going to this store in particular if you need anything. Great service. Great people. High recommend.”
“I have been to this store twice recently. On both occasions I walked in without an appointment. The wait times to work with a person were reasonable and clearly defined. While waiting, I was able to overhear some of the issues that customers bring into the store. The problems presented to the Verizon Wireless technicians were complex and variable. My situation was no different.
I was fortunate to receive help from Issac. He was kind, easy to work with, and he worked diligently to resolve my phone issues. Thank You Issac!”
“Neha SARASWAT helped me several times at this Verizon store. I liked her calm demeanor and patience. If you need a new phone or accessory, ask for Neha. She will gladly help you!”
“I was bracing myself when I read all of these negative reviews. I came in on a Tuesday morning, was acknowledged when I walked through the door and was able to return my router and get a receipt within 90 seconds. Great experience!”
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“Jocelyn M.
Was the BEST Boost Mobil consultant ever!! She's really familiar with the Boost Mobil phone issues and really fast,kind and polite, i'll definitely refer people to her!.
Great customer service 5 ⭐️”