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“I had to drop off 20 orders for my small business. Harris was super accommodating and very helpful and super happy. I will be making sure to use this UPS for my future drop offs.”
“Team delivered our IKEA products with plenty of advance notice. The team was very courteous and efficient! Documented the drop off and were solid, hard working professionals!!”
“Shaquan was very friendly, professional and patient. He took his time because I had to scan my fingerprints several times before the machine accepted my results. Excellent customer service.
Thanks,
Phyllis Chestnut”
“Eden was amazing. She helped me right away and answered all of my questions making my experience a great one! The facility was clean and organized and I will definitely come back for my next return!”
“Awesome staff at this location! Adrian and Andres really went out of their way to help me out for a important print job. I highly recommend this store and I can’t thank you guys enough!”
“Another very happy customer!! I went there for international shipping and the service was great. They also have a variety of services, such as designing and printing promotional items. I'll definitely be back.”
“10 star experience when I visited this location yesterday. I went to just get a document printed, which didn’t come out correctly due to resolution. But the owner, went above and beyond. She went out her way to edit the photo and actually made it 100% better, she gave recommendations, she was also very patient. I appreciate her welcoming and warming energy, and her exceptional customer service. Jay is great too, always quick and fast service when I’m returning items there. Great staff.
- Shawnae”
“I want to take a moment to give a huge thank-you to the owner and staff at the UPS Store on Annapolis Road in Bowie, Maryland. This store has some of the best customer service I have ever experienced.
The first time I experienced their kindness, I was there with my sister. I had been sitting in a very hot car and eventually couldn’t take the heat anymore, so I came inside. The owner noticed that I looked dehydrated and fatigued. Without hesitation, he went and got me a bottle of water and gave me a seat so I could sit down and recover. That simple act of kindness meant so much to me.
Then, on another occasion, I went there with my niece because we were trying to make copies of flyers for her lost cat. We got to the end and realized we didn’t have enough money to pay for all the copies—and we hadn’t even made as many copies as we needed. My niece was extremely frustrated, and you could see the tears in her eyes.
The owner saw what was happening and, instead of making us feel embarrassed or turning us away, he gave us approximately 25 additional copies at no charge while we searched through the car and pieced together whatever money we could find. That was incredibly generous.
But he didn’t stop there. He even offered to leave one of our lost-cat flyers in the store so that if someone came in and saw it, they could contact us if they had any information. That showed me that this wasn’t simply about running a business—he genuinely cared about helping people.
You don’t come across that kind of kindness and compassion everywhere. The people at this UPS Store are warm-hearted, polite, helpful, and truly customer-focused.
Because of the way they treated me and my family, I will gladly pass other UPS Stores just to come to this one. Great customer service, generosity, kindness, and people who genuinely care—that’s what you’ll find here.
Thank you for treating people with kindness and humanity. It truly makes a difference! ❤”
8AM - 6:30PM
6925 Oakland Mills Rd, Columbia
Shipping Centers
“Excellent services. UPS is the only way to go with shipping, they are the best. On time delivery and sometimes early delivery. I believe that their prices are fair as well. I trust UPS with all my packages.”
“My first time shipping internationally and NAVIS was fantastic! From pick up in Maryland to my new home in Ecuador-constant updates and information throughout. They were very timely with the entire shipment process.
I am very pleased with their service all my items were intact. I would recommend to anyone who's going to move abroad. Thank you NAVIS!!”
“Great customer service (i.e., prompt, answers all my questions, helps me choose the correct service), and they always greet me like I'm a long time friend. Staff is never rude; always smiling and pleasant.”
“Imma give 4 stars because prices are good pick up is good but when it comes to track information there no communication at all how am I going to know when my items reach its destination the communication is very much so poor now in due times my three stars may change but for now I still have not received any information on where my borough is that supposed to have been at its destination on the 13th I will absolutely love if someone could communicate so that my family can get their items please”
“I just wanted to say thank you to Ky for the help at the staples counter. The amount of patience she had with my questions of printing papers with their email. I just wanted to give her flowers for this moment. She is very professional and polite!”
“My experience last week at the Staples on Snowden River Parkway in Columbia, MD was pleasantly professional. My online order was ready when I walked in and the associate was very knowledgeable. This establishment is also small business friendly.”
“I truly must take a moment to let it be known that the TWO gentlemen working in this UPS store were informative and patient, and they gave me top knock professional care with my delicate situation. The store was crowded, but both men worked diligently together, clearing their store with smiles and great attitude for all.”
“I used to work for this company called New Penn and it was a great environment. We all got along as a family and made sure we did our daily jobs. I just so happen to look on Google reviews today and saw that my name was mentioned in one of the reviews. The only name mentioned throughout all of the reviews and they gave me five stars. I really appreciate that Tonya. I will always be a pleasant person to anyone and make sure that I provide excellent costumer service.”
“This place is FAST. I was in and out in under 3 minutes. As were many customers. As soon as we walked in we were immediately helped by the store manager. Granted most of us were just dropping off multiple packages but he could of let a line form. Thanks!!”
“This place is FAST. I was in and out in under 3 minutes. As were many customers. As soon as we walked in we were immediately helped by the store manager. Granted most of us were just dropping off multiple packages but he could of let a line form. Thanks!!”
Open 24 hours
7225 Standard Dr, Hanover
Shipping Centers
“Nice people back up is little bit hard if the car parking is empty you can make it easily have arrived at 5pm to pick up they give me dock door the car parking was empty i backed up easily”
“AIT Worldwide Logistics was awesome to work with for my delivery. I originally had my delivery set up for Friday, and they were able to get me my delivery four days early. The staff was professional, friendly and on time for the delivery window that was given. Highly recommended AIT Worldwide for my next delivery. Thanks!”
“I was completely satisfied the service and atmosphere. The customer service was OUTSTANDING! The front desk attendant was very attentive and efficient. This location has everything you need and will go above and beyond to get you needs met in a timely met.”
“I actually went to the FedEx box that is next to this UPS drop box, but the UPS box definitely was there too! Both are outside of the building, which is great because I was there on a Sunday, and the building was locked.”
“It's an odd little drop box by a tiny storage building out near the end of a parking lot. Honestly, I'd hesitate to us it, except my bank pointed me there when I asked about nearby FedEx locations.”
“I had love letters of my parent copied and printed and bound at Staples and they did a great job. I will give the copies to my siblings at our upcoming family reunion. Staples did a great job and the employees are always so helpful”
“Was able to find it its in a busy location but they do have their own parking lot. The staff was friendly and eager to help. I was in out in about 13 minutes. Had labels printed out already. They took items and wrapped them for me . They have plenty of kiosk to help with labels .”
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“I have been shipping here for the past 1- 2 years. I have an online store on Etsy and Shopify.
Finding location was a game changer for me. I ship items through different Carriers - FedEx, UPS, USPS, DHL and it cuts my trip because I don’t have to go to 4 different places. I go to one place Parcel and Office Solutions and Drop off
They also do Notary, Passport Photo, Mail Box Services and sell Stationeries, Printing etc.
The team is very professional, friendly and kind. I consider them as part of my shipping Team. Excellent Customer Service. Overall 1000/100 will recommend”