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“We will always come back here for anything we need! (And this is after having a bad experience with a different Lowe's a while back... I try not to hold grudges, but it can be hard to forget!)... Anyway, people like Veronica (and her coworker whose name I didn't catch), and Dana, who all went out of their ways to walk the extra mile and help out our family... I can't thank them enough.”
“I called to confirm an online order I had placed with Ace and reached Jonathan who was the super helpful in coordinating delivery of an assembled Weber grill to my daughter’s home on the occasion of my son-in-law’s birthday. It was all rather short notice and Jonathan took the time to confirm all the details necessary for a quick delivery in time for the big day, and actually got it there ahead of schedule! Jonathan was most helpful, professional and personable. Highly recommend”
“Located on King Street, this is hands down the best area to explore in Alexandria! ?️✨ It’s packed with popular restaurants, ice cream shops, and cozy cafes—all in one place. ?☕ And don’t miss the beautiful fountain—it’s such a charming spot to relax and soak up the vibe! ??”
“This place is great. I was in yesterday and interacted with a couple employees who were friendly and helpful. It just has a better, more welcoming feel than the other big hardware store in town. Whenever I've needed to talk to someone at this store it's been a good experience.”
“I was greeted with smiles and a hello by almost all the employees throughout the store. The person at self checkout actually noticed I scanned an item more than I should've. I had no clue until he said something and helped me take the extra item off. Thank you!”
“This review is strictly for associate TADESSE. He is truly amazing very knowledgeable and helpful. Thank you so much. Rest of the store is a bit of a mess especially lumbar department”
“Robert in the lumber department went above and beyond to help me. He was very respectful and professional. I explained my project to him, and he took the time to recommend the right type of lumber and even cut everything exactly to the sizes I needed. His advice saved me a lot of time and helped minimize waste. Excellent customer service—I really appreciate his help.”
“Peaceful, well stocked, assistance always available. Very clean. I have been checked out several times buy cashier "Unika" and she always illustrates how much this home Depot store cares about its customers. ??”
“Shoutout to The Home Depot for being more than a business—they truly care about the community. From the garden center to checkout to loading our vehicle, the customer service was exceptional.
Their support helped make our Clean and Green: Elevate the Scene event a success for our students and families. We’re grateful for the partnership and the care shown throughout the experience!”
“Outstanding help, Mijo (not sure name) Sunday 18th. He was patient in finding off size bolt. I was short one bolt on job, made my day. Good service. (I'd been Home Depot & ACE)
Yanci at Lowe’s was outstanding. The first dryer was severely defective—so loud the tech confirmed it needed to be returned. Without Yanci’s help, I would have canceled the purchase and gone to Home Depot. Her personal service is the only reason the situation was resolved satisfactorily. Good staff truly makes the difference.”
“Excellent experience shopping there today. A nice lady, if I remember correctly her name was Laura (but I do remember she is a district manager), was very helpful, very professional, gave me a lot of advice, it was a true pleasure talking to her.
But I must say all the staff was very polite, friendly and helpful, there was a large selection of different plants and other items for a garden and I left the store as a very satisfied customer. Thank you.”
Home Improvements
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“I placed an online order for a grill to be assembled in store and picked up so that my family could enjoy a cookout on mothers day. Unfortunately when the grill was picked up by a contractor of mine and delivered to my house, I noticed that the grill was assembled incorrectly and was also missing pieces. I contacted the store and asked to speak with a manager. Without hesitation I was transferred right away. The manager that came to the phone was Davion (Operations Manager) Davion listened to my situation, apologized for the inconvenience and immediately jumped in to action in efforts to turn my a bad situation into a positive guest experience. Talking about going above and beyond to ensure a customer is taken care of. Davion made sure that a brand new grill was assembled and delivered to my house within hours allowing my family to enjoy mothers day with out missing a beat. This was even more special because my grandmother is 97 years old and everyday is important to our family. This is a prime example of what outstanding guest service looks like.
Thank you again Davion
Dr. Patrick M. Jackson Jr.”