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“The level of customer service here is excellent. I have a retrofitted grooming van with all kinds of custom hoses and fittings. One of them broke and I had a major leak. I explained my problem to Mike and he was able to retrofit a toilet supply line, a hose barb, and clamps to create what I needed. He cut and fitted everything on the spot. I will be coming here for all my hardware needs in the future.”
“I’ve purchased a ton of paint from this Benjamin Moore and It’s always been a great experience. Their customer service is top-notch and a huge shout out to John in particular! The street was recently blocked off and I had purchased over 20 gallons of paint to pick up. I was able to find parking a few blocks away and John loaded them up in a cart and brought them directly to my car and helped me load them up. Now that is Outstanding customer service and it truly made my day.”
“My experience with Ace Hardware is solely from where I grew up in CT. This is a lot different, in a better way (I guess that’s a subjective thought). I was “used to” an unorganized place full of actual hardware from a-z as well as a lot of indoor/outdoor paint and a paint mixer. In short, I was used to Ace hardware being targeted at real handymen in the midst of a project and in need or something very specific.This store is like “a little of everything” for every part of your apartment. It’s walkable from a lot of apartments around here, and it sells all sorts of things you might need in your apartment (you don’t need to be a handyman or hardcore DIY-er to find a bunch of useful things). A huge variety of things you might need in a pinch. Granted, most are really overpriced, but I wouldn’t complain because it’s all about convenience and location. If you complain about the prices, go ahead and drive into Virginia, lose an hour of your day and walk up and down a huge store. Overall, the convenience and variety in this store is worth slightly higher prices. Nice people, as well.”
“Fragers is my go-to hardware store. I am not a DIY person as a routine, and need assistance and guidance when undertaking some house projects. This visit was due to a bathroom vanity that needs repair. The Ace staff helped me match paint colors and gather the tools I would need. One of the stain colors was a bit off (the label showed a different color than the contents) but everything else was perfect.”
“This is a small neighborhood hardware store but they keep an impressive array of hardware, tools, paint, garden, and "lifestyle" items for most DIY projects. Where the big box stores are geared to accommodate contractors, Annie's aims for the individual and their residence. Staff is always friendly, the store is well staffed for their size so there's always someone available for questions or assistance. I really appreciate a hardware store that can still operate in the neighborhood without leveling 15 acres. Factoring in my time and general frustration with large box stores, the prices for a quick trip down the street are competitive with other options.”
“They have such an extensive plant selection. And everyone is so informative, welcoming and helpful. Jonathan helped load our
Plants and gave us all the ins and outs in plant care. Will be back!!:)”
“Great selection and very friendly and helpful employees. Recent trip David went above and beyond to help maximize our coupons and find the right planting materials for us. Thank you!”
“It's a small jar but a little goes a long way! I'm having fun trying it on different colors to see which I like it on most. Excited to redo furniture next! It's so pretty!”
“Walter and the staff are great. Large store with lots of paint supplies. The staff are knowledgeable, professional, and friendly. I reccond this Sherwin Williams location if you need paint.”
“My dealership sent me to Pro Colors for a pint of custom touch up paint - they were super thorough and paid attention to detail making sure they got an exact color match. I felt really welcome and very well taken care of - highly recommend !”
7AM - 5PM
6229 Richmond Hwy, Alexandria
Paint Stores
“Ordered online and picked up in store in just a few hours. Their paints are great, went on smooth, dried within an hour, and the paint fumes were light, dissipating within the afternoon.”
“A unique experience, the girl who attended me today was very professional, with that attention I want to buy again, I highly recommend that store to buy good quality paint”
“Michael at this Georgetown store is THE BEST!! He's patient, knows his stuff, and will give it to you straight. This location gets busy, but Michael can juggle everyone at the same time and meet all of their needs. Seriously, such a skill.”
“Incredibly helpful staff. Was able to help me with duplicating a paint color I needed, gave some great advice, and found me the best price point. Definitely recommend!”
“Anton is really the star. He's knowledgeable about the products and how to apply the products. Thanks, Marcia Smithi2 I am going andThanksThanks6Thanks336”
“Phenomenal customer service. Steven listened to what I was asking for and guided me to the right options. In and out in no time. I will absolutely come back to this store in the future.”
“I’d like to send a special thanks to Ronald for his advice, he was nice and INCREDIBLY helpful with determining which specific paint and sheen I should apply in my bathroom and foyer. At first I was a tad bit skeptical but after my painters were done I was extremely pleased!!!”
“I decided to paint my bedroom and received a quote from a contractor that highly recommended this store . They were absolutely right! Marcus was amazing , he helped me picked the right thing and even found a coupon for me”
“had a delivery here. did park overnight no problem. arrived after dark so don’t miss the driveway to get into this place off cabin branch! can be a little hard to see. guys inside were cool and was unloaded in about an hour”
“This particular store is always well stocked. The Associates are knowledgeable about the paint and supplies. They treated me in a courteous and professional manner.”
“Sherwin Williams had a Labor Day sale through September 4th making their superior product affordable. The sales associated were cheerful welcoming and helpful. Highly recommend.”
“Very clean store and plenty of staff. Dedicated parking right in front.
I spoke with Stephen on the phone this morning and he pulled the paint and mixed it while taking my CC info and looking for a coupon for me! This isn’t the store closest to me, but I might go back for my big spring project in May because the staff seems on point.”
“First time being at a paint store and I was supper anxious not knowing anything however I had an outstanding experience at Sherwin-Williams thanks to an incredibly helpful employee Emily who went above and beyond to show me which colors complaints each other and she took her time explaining everything I needed to know for my DIY project.”
6:30AM - 5PM
3684 King St, Alexandria
Paint Stores
“I haven't had the opportunity to need paint but when I do I recommend to go here. The gentleman working yesterday 5.23 morning left the store to open the usps door open as I was carrying several boxes. If that's how they treat a stranger not even entering their store I can't imagine how excellent their customer service is. Thank you again sir!”
“The salesman was very helpful in helping me locate necessary equipment to paint my apartment. The manager carefully changed the colors of two cans of paint that I had bought weeks earlier instead of charging me for new cans based on my change of mind. It took him some time, but I was not charged. The products were as satisfactory as the excellent service.”
“I would give Tehyana and Jamie 5 stars any day. They were so helpful and understanding of our situation.
However, on our first visit to this store we were assisted by an employee who apparently was the manager. To say he wasn’t helpful would be an understatement.
I brought a small sample of the wall we were trying to touch up to see if he could color match it. He proceeded to ask me what kind of paint I wanted to which I replied what do you suggest in this type of scenario? We were hopeful that he would provide an adequate recommendation, seeing as how he is a subject matter expert at this. Unfortunately, all he said was “I dont know” and chose the type for us. Once our paint was ready, he didn’t even bother to show us that the color matched which I thought it was weird. We went to get some brushes and rollers and when we were ready to check out we stood at the register for a good 30 seconds before he even noticed us, since he was too busy on his phone. No receipt was provided, which I know I should have asked.
Back at our place, we realized that the paint we had bought was no where close to what we wanted. It actually was the wrong type and the color was way off. We decided to go back to the same store since it was the only one open and that is when Tehyana and Jamie came through. Not only were they helpful and attentive, but they were also able to provide the paint at no cost once we explained to them what had happened earlier. Again, the comparison between the two visits and how we were treated was out of this world.”
“I have chosen Sherwin Williams primarily due to the exceptional team and outstanding customer service they provide. Ever since I established ADC Construction here in DC, I have been relying on SW for my business needs. They have been instrumental in assisting me with numerous projects, especially when it comes to sourcing special paints that may be difficult to find on my own. Previously, I used to visit the Franklin St store, where I first had the pleasure of meeting George. George's presence truly set the standard for the level of service I have come to appreciate from SW. When George transferred to the store near H St, I made the decision to relocate my business to this location as well. Compared to my past experiences at this particular store, which were not always satisfactory, I have noticed a significant improvement in service and overall experience with George at the helm. I am eager to witness the continuous growth and enhancement of this store as I continue to be a loyal customer.”
“I'm very grateful to Miller for all his help this morning. He was able to help me sort out a challenge I was working on and was gracious and friendly at the same time. I really appreciate this Sherwin Williams”
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“The customer service here is spot on. We just moved to the area and are painting the house. Every time we have been in, the staff has been super friendly, and amazingly helpful. I can not say enough about the staff. Knowledgeable, insightful and full of creative solutions for painting projects. Skip the hassle of the box stores and come here for a better paint and paint supply shopping experience.”