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“I love going to the store. They have a lot of great things and the employees there are very excellent and customer service even when I can’t go upstairs someone comes down to help me to make sure I have the right thing I like to thank you👍🏽”
“I’ve purchased a ton of paint from this Benjamin Moore and It’s always been a great experience. Their customer service is top-notch and a huge shout out to John in particular! The street was recently blocked off and I had purchased over 20 gallons of paint to pick up. I was able to find parking a few blocks away and John loaded them up in a cart and brought them directly to my car and helped me load them up. Now that is Outstanding customer service and it truly made my day.”
“Absolutely delightful. Never had such an easy experience shopping at a hardware store. The staff were lighthearted, knowledgeable, and genuinely seemed like they enjoyed their work. I was in and out with exactly what I needed in under 5 minutes.”
“Frager's is the best hardware store in the Washington, DC, metropolitan area. I only needed a couple of screws & a washer, yet a Frager's staffperson spent as much time seeking the right screws as if I was buying something really expensive.”
“I recently revisited after moving away a couple of years ago and had forgotten how much I love the Glover Park Ace. From the outside and when you first walk in, it looks like it's going to be small with limited products, but it's surprisingly large considering its location on Wisconsin. They've used every inch of the space to stock a wide selection of products while keeping it well organized and tidy. I do a lot of home maintenance and home improvement projects and the staff here are awesome - super friendly and always nearby and ready to help.”
“The nicest folks. My dog is obsessed and I’ve always been impressed with their customer service. Much more than a hardware store as well. I’m always pleased with how often they have something that I otherwise would’ve bought online.”
“My recent visit was made noteworthy by the exemplary service of your staff. Robert assisted me in locating specific components with a level of thoroughness and alacrity that is truly commendable. His expertise ensured that my requirements were met without delay. Additionally, the pleasant demeanor of the front-desk attendant added a layer of genuine hospitality to the experience. It is clear that your team prioritizes both technical proficiency and client satisfaction.”
“It's a small jar but a little goes a long way! I'm having fun trying it on different colors to see which I like it on most. Excited to redo furniture next! It's so pretty!”
“Walter and the staff are great. Large store with lots of paint supplies. The staff are knowledgeable, professional, and friendly. I reccond this Sherwin Williams location if you need paint.”
“My dealership sent me to Pro Colors for a pint of custom touch up paint - they were super thorough and paid attention to detail making sure they got an exact color match. I felt really welcome and very well taken care of - highly recommend !”
“I don't remember her name but one particular employee was a huge help and took care of my needs in trying to figure out the paint I punched several months ago. The customer service was 5 🌟.”
“Joe & Ron over the years have not only provided wonderful service but most of all have had the patience to resolve any color issues and breakdown of color pigments. Thanks a lot.”
“One of our absolute favorite paint shops in DC. The staff is incredibly helpful and knowledgeable, and the shop carries a well-stocked, thoughtfully curated range of products. Highly recommend.”
“Jemmy was extremely helpful. She was patient and explained the different types of paint with a lot of enthusiasm. I will definitely be coming back for any future painting needs thanks to the great customer service.”
“Went here for a specific type of paint. The guys were very helpful, set up an account for future orders and offered me good advice. I would highly recommend PPG Paint Forestville.”
“Michael at this Georgetown store is THE BEST!! He's patient, knows his stuff, and will give it to you straight. This location gets busy, but Michael can juggle everyone at the same time and meet all of their needs. Seriously, such a skill.”
“I had a project around Alexandria and Benjamin Moore store was closed temporarily and I went to Potomac paints for the first time and I had an amazing experience despite the shopping Centre is under construction. Jose went out of his way and load all my orders and Rachel helped with ordering the paint cuz they were out of stock. Definitely recommend my ppl there.”
“Exceptional service. Super fast and detailed. Best store in the area. Efrain customer service was above and beyond. This guy was doing everything and not losing focus. I was highly impressed.”
“A very good store very professional staff they have a very good selection and can special order just about any paints you need they can get most supplies that you need as well and they have both great pricing and service they even got some custom-made special paints when we needed them I do highly recommend this company at this location the staff is very good and friendly and customer service is outstanding”
“First of all I want to mention Stefan, this guy has the most positive vibe, it is infectious. Super pleasant,organized, professional. He needs to be a corporate trainer for warehouse shipping and receiving across the nation. Got me in a door immediately and started unloaded, said he would have me done in 30 mins, all with a smile and positive attitude. Stefan is an asset to BM and would love to come back here anytime.
The place is cleanvand organized, plenty of room to maneuver. Chock your wheels and remove the red airline and Stefan will hook you up. Thank sir for a great job and for putting a smile on my face!
PS. I've hauled loads with other BM facilities and they are always super professional and pleasant, Stefan was notches above the norm.
Dave Benefit Trucking #1480”
“The staff here are helpful, knowledgeable, and go the extra mile for you. I've had a great experience every time I've stopped by here for help with a painting project. Will definitely keep coming back.”
“I want to recognize Anthony the store manager at this location. Anthony went above and beyond for all my painting needs. He provided top notch service and I would recommend his store to anyone. Thank you Anthony for all that you do!”
“This particular store is always well stocked. The Associates are knowledgeable about the paint and supplies. They treated me in a courteous and professional manner.”
“Very clean store and plenty of staff. Dedicated parking right in front.
I spoke with Stephen on the phone this morning and he pulled the paint and mixed it while taking my CC info and looking for a coupon for me! This isn’t the store closest to me, but I might go back for my big spring project in May because the staff seems on point.”
“The salesman was very helpful in helping me locate necessary equipment to paint my apartment. The manager carefully changed the colors of two cans of paint that I had bought weeks earlier instead of charging me for new cans based on my change of mind. It took him some time, but I was not charged. The products were as satisfactory as the excellent service.”
“I decided to paint my bedroom and received a quote from a contractor that highly recommended this store . They were absolutely right! Marcus was amazing , he helped me picked the right thing and even found a coupon for me”
“I would give Tehyana and Jamie 5 stars any day. They were so helpful and understanding of our situation.
However, on our first visit to this store we were assisted by an employee who apparently was the manager. To say he wasn’t helpful would be an understatement.
I brought a small sample of the wall we were trying to touch up to see if he could color match it. He proceeded to ask me what kind of paint I wanted to which I replied what do you suggest in this type of scenario? We were hopeful that he would provide an adequate recommendation, seeing as how he is a subject matter expert at this. Unfortunately, all he said was “I dont know” and chose the type for us. Once our paint was ready, he didn’t even bother to show us that the color matched which I thought it was weird. We went to get some brushes and rollers and when we were ready to check out we stood at the register for a good 30 seconds before he even noticed us, since he was too busy on his phone. No receipt was provided, which I know I should have asked.
Back at our place, we realized that the paint we had bought was no where close to what we wanted. It actually was the wrong type and the color was way off. We decided to go back to the same store since it was the only one open and that is when Tehyana and Jamie came through. Not only were they helpful and attentive, but they were also able to provide the paint at no cost once we explained to them what had happened earlier. Again, the comparison between the two visits and how we were treated was out of this world.”
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“The customer service here is spot on. We just moved to the area and are painting the house. Every time we have been in, the staff has been super friendly, and amazingly helpful. I can not say enough about the staff. Knowledgeable, insightful and full of creative solutions for painting projects. Skip the hassle of the box stores and come here for a better paint and paint supply shopping experience.”