PetSmart is a large pet supply and services retailer that offers over 10,000 products in stores and online. It provides for a variety of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up items within two hours at their local store. Many locations offer services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Customers generally find the store clean and the staff friendly, with good experiences in grooming and helpful service. However, some have faced issues with online orders not being ready on time and chaotic parking lots. There are occasional complaints about staff being unhelpful or unfriendly, and some items like superworms and crickets are often dead. Overall, PetSmart is considered a good place for pet supplies and services, with room for improvement in order accuracy and store organization.
Wish they pay more attention to the floors. Poop smears, urine puddles, and just trash are becoming a frequent occurrence at this location. I rarely allow my dog to walk around inside.
July 2026
It's fine but in general I feel like PetSmart treats cats like 2nd class citizens....
May 2026
Always a great experience with the staff and what they do.
