Under Armour Factory House is a welcoming store known for its helpful and friendly staff. Customers often mention the excellent customer service, highlighting the attentive cashiers and a particularly dedicated employee who roamed the store assisting shoppers. The store manager, Marlenis, is praised for going above and beyond to help with a difficult return, even searching the back of the store for the correct shoes without a receipt. This level of care demonstrates a strong commitment to customer satisfaction. Shoppers appreciate the quality of the clothing and the good deals available, especially the extra discounts offered during visits. Many travel from nearby cities, such as Washington, DC, to visit the store because of its selection and quality. Customers often buy items like underwear and t-shirts, finding the prices with discounts very attractive. However, some mention difficulty in finding new styles or specific colors, noting that the store’s inventory can be limited at times. Overall, Under Armour Factory House provides a positive shopping experience with attentive service, quality products, and good discounts, making it a preferred outlet for many loyal customers despite the occasional inventory limitations.
pretty good service, i felt welcomed coming in and the cashiers were very helpful in the store providing the best service to me. i will definitely be coming back!
June 2025
Sneakers. Clothes. Teacher discount 20%! Need i say more?
July 2024
All customer service people was good. Especially the old African American lady was extraordinary she roaming all over the outlet and helping people. Seeing that kind of person would love to purchase more .
