“We had an excellent experience with Brett Dean. Very pleasant to work with as he helped us converge on the exact refrigerator we needed after this week’s lightning storms toasted ours. Their prices are comparable to what we found at Best Buy, but with much better selection. Very pleased with our purchase.”
“Service technician was very polite and professional he did a fantastic job he told me what he did and why the area was clean I was impressed would like to get all my service from sears”
“Great looking product. Received delivery on 5/14. Delivery men (Darryl and Julius) were so nice, extremely professional and did such a white glove delivery. These men were fantastic.”
“Top notch service all around! The communication from our account manager, Nick Quinn, was excellent. The delivery was highly professional. Would definitely recommend!”
“Affordable Outdoor Kitchens (AOK) is absolutely A-okay, and then some!!! I was in the market to replace my 13-year-old freestanding Weber Genesis grill – which I keep replacing every decade or so. It was finally time to buy my forever grill with a lifetime warranty, so I started searching online for higher end grills. I read many reviews, watched several YouTube videos, and developed a short list of grills to explore. Leading my list was Alfresco, Blaze, Twin Eagles and Hestan. I went to the dealer locator on each grill website and Affordable Outdoor Kitchens popped up as my local dealer for each. One stop shopping with an excellent selection of freestanding high-end grills! Located in the next town over, I never knew it existed. Here was a unique outdoor living store 20 minutes away where I could evaluate all the grills of interest. I was initially greeted by Brent during my first visit who showed me my grills of interest and features to consider. On my second visit to the AOK showroom, I met the owners Karen and Kevin. I learned this was a family-owned small business employing sons Chris, Brent, and Brian whom I had the pleasure of meeting at one time or another. Karen and Kevin provided an honest no-pressure review of each grill which was extremely helpful in my selection decision. After much research, evaluation, and consideration, I settled on Twin Eagles - Eagle One. Kevin offered a very reasonable, military friendly deal. The Eagle One eventually landed on my back deck delivered and installed by Chris and his crew of John and Zack. Chris demonstrated Eagle One and even polished it with Sheila Shine which was a nice finishing touch.
It is very refreshing today to see a family working together in a small business selling great outdoor living products and providing excellent customer service. If you are in the market for a new high-end built-in or freestanding grill, do yourself a favor and stop by AOK and check them out. They are honest brokers, have an excellent selection and you will be impressed! I highly recommend them.”
“Angela Burton the sales manager was extremely knowledgeable and very helpful. Pricing was competitive. The installation team were amazing. They even fixed a plumbing issue with the previous dishwasher install. Clearly THE PLACE to buy appliances in the Annapolis area!”
“Bought a TV. Salesperson was attentive. No offer from staff to carry tv to car. Wasn't an issue because I managed, but would have bern good practice to have asked.”
9AM - 12PM
302 Harry S. Truman Pkwy, Annapolis
Appliances
“Went here for a bathroom vanity. They only had a limited number available in the showroom. Most is available online. Showroom is nice, but unless you are a heavy hitter you won't get much attention. This is in a very high end neighborhood.”
10AM - 7PM
585 E Ordnance Rd Suite E, Glen Burnie
Appliances
“Not too sure why there are any bad reviews, but my experience with them is beyond what I expected. They allowed me to lease three items even though I'm sure whatever they check. I wasn't worthy enough, but they trusted me anyway I appreciate them for that. They also helped me combine two of my items so that way I can have all four items that I wanted and I really appreciate them for that. The delivery guys were funny and definitely entertaining and yes, they put your items together for you . They got up every single piece of furniture, even with how my staircase is built . Their attitudes have always been right with me even with me being late sometimes lol. As long as you pay them on time, you won't get the 50 million calls. They're just doing their job and I love them. Thank you, Aarons:)”
5:30AM - 5PM
4501 Hollins Ferry Rd Ste 120, Halethorpe
Appliances
“We needed a new kitchen faucet and Jimmy, the counter agent, could not have been more helpful. He showed us on his computer different models and we ended up purchasing a model that was cheaper than the one we were planning to get first. This is a huge warehouse with lots of choices.”
“This one has it all! There are two stores fairly close together but this one has everything! The only drawback is the staff members. Not friendly, don’t seem happy with their jobs. Decent selection of sprinklers and parts, (what I was looking for today) plants, especially their outdoor lot selection, loads of grills, great selection of hard flooring and so much more!!”
6:30AM - 4:30PM
4501 Hollins Ferry Rd Suite 140, Halethorpe
Appliances
“The manager that helped me from the sales department made me look like a hero to my family. He went above and beyond to ensure I had the exact capacitor I need to replace.”
“Purchased a stack unit .fair price installed and removed old unit .. the owner is sharp as a tack amd stands by his units and word . and the install crew are amazing 5☆ .......”
“I have been using Ferguson for years. The Ordnance Rd location is our companies ‘go to branch’. Pete always has that location stocked and organized. Isaiah and Frank are great to deal with and ALWAYS give us the best info and customer support. We’re glad that our pros have Ferguson’s pros at Ordnance, to go to when we need the help.”
6AM - 9PM
3750 Commerce Dr, Halethorpe
Appliances
“I was so bummed when i went to tool rental because Nae didn't assist me and walked away instead of saying she didn't know...but Scott came for the rescue and helped me and even apologized for the bad experience with Nae's unnecessary attitude...idk why she works there if she cant provide decent customer service”
“I was having a plumbing problem and neither Lowe's or Home Depot had the parts I needed to fix the issue. Had resigned myself to calling an expensive plumber out. Someone recommended to check Ferguson plumbing supply and I'm grateful they did. Received excellent customer service from the knowledgeable staff member. I showed him the broken piece of pipe and explained the issue. He immediately got me the two parts I needed and was on my way. Fixed issue perfectly. Big thanks to that man!”
“We purchased carpeting from this Home Depot store. Claudia made sure we were buying the carpeting that best met our needs.
When it came time for the installation we had a problem with the delivery of our carpeting. The store manager Paul got in touch with the installation crew on a Saturday morning and had them contact me to coordinate the installation. Paul then called me back to make sure the installers had contacted me. That's great customer service.”
“This team is amazing. Collectively they worked together to win my business and I am impressed with the responsiveness and overall service here. Chris Sloan especially, you guys are great. Thanks again!”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“Tim at Arbutus Johnstone is the goat, always a pleasure to talk with and goes above and beyond to assist with contractor needs. Zach and the rest of the staff also very helpful.”
“I picked up my chest freezer and Daren from customer service helped me check out and loaded it into my car. He was very polite and great to work with, made it an easy process.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“Logan stopped us from grabbing the wrong supplies for a tool rental. He went a huge step further and helped us pick out another piece of equipment that had the sanding pads we needed. We greatly appreciate his friendliness and willingness to help!”
“I had an experience at Home Depot in Lansdowne the other day I need to share. I rented tools on 2 separate days. During both transactions, Kayla, Tom, Scot & Zach were all polite, nice and informative and went out of their way to assist me. Bravo team rental, you all should teach customer service in that store. Thank you.”
“Great buying experience! Mike is a great salesman! Purchased a washer and dryer for a very good price, about $600 cheaper than Lowes and Home Depot. We take delivery in about 2 days, hope the experience is as good as the buying. Highly recommend this place!”