Extra Space Storage on 11850 Parklawn Dr in Rockville, MD offers a wide range of storage options, including climate-controlled and drive-up units, with drive-up access and parking spaces. The facility features electronic gate access, security measures, ADA compliance, and a solar site, ensuring safety and convenience. Customers appreciate the helpful and professional staff, with many reviews highlighting the exceptional service provided by employees like Debbie and John. Visitors value the opportunity to tour the facility, making the process more personal and reassuring. The store is clean, well-maintained, and provides smooth move-in experiences. Additional amenities include RV parking, golf carts, and deliveries accepted, making it a versatile storage choice. The location’s wide drive aisles and easy freeway access add to its convenience. Overall, Extra Space Storage is known for professionalism, cleanliness, and outstanding customer service, making storage simple and hassle-free.
Nice facility and staff pleasure to work with the dude who was in the office, did not rent just wanted to look around but I’m gonna come back here when I need it
July 2025
John did a great job, he was a great help. His explanations were very good, and he made it very easy to rent the storage unit and understand the process properly.
July 2025
One of the best customer service experiences I have seen and also experienced with Debbie. She should be promoted to customer service manager/liaison. She truly shows what service is all about.
