U-Haul Moving & Storage at Randolph Rd offers a variety of services for both local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage options. Customers have praised the business for its helpful and courteous staff, noting that they provide excellent customer service. Many reviews highlight quick and efficient service, with smooth check-ins and easy trailer hookups. However, some experiences with the return process have been mixed, with reports of disorganization and a lack of guidance during drop-offs. Fortunately, the management is responsive, as evidenced by quick resolutions to billing disputes. Overall, customers appreciate the well-run operations and the professionalism of the team, making moving more manageable and stress-free.
Unfortunately parts for my hitch got delayed and I couldn't end up getting my hitch installed here, but everyone I spoke to was very friendly and informative. Let me know that I could cancel without fees, and gave me other options when the parts were delayed. Thanks for the help!
May 2026
I had a great experience at this location. The hitch technician was very knowledgeable and made the trailer hookup quick and seamless. I also want to highlight the front desk staff—they were professional, friendly, and kept everything running smoothly. Really appreciate the excellent service from both.
March 2026
They had the truck ready, but none of the accessories. Fortunately I didn't need them. Added fees for safe move that I didn't want.
