The UPS Store #0117 in Rockville is known for its friendly and helpful staff, including employees like Matt, Melaku, Andrew, and Freddie. Customers appreciate the great customer service, quick assistance, and the welcoming attitude of the team. The store offers a range of services such as packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Many customers find the location convenient and value the reasonable prices for mailbox services. Staff members are praised for their patience, efficiency, and willingness to assist even outside regular hours. Some customers mention issues with online mailbox payments but appreciate the in-store support. Overall, the store provides reliable and courteous service, making it a trusted place for shipping, mailing, and other business needs. The team’s dedication and warm attitude make each visit smooth and pleasant.
While this is a smaller UPS store, they have the basic services we need, decent parking, short wait times, and very good service, especially Matthew who invested time to make sure our needs were met and experience was good.
February 2025
I've always been a patron of The UPS Store and have been coming to this location for the last several months. Kudos to Matt and Melaku. They were very helpful (and patient) attending to my many questions and needs.
November 2024
The staff Andrew and Matthew in this location are very friendly and helpful! I arrived about a couple of minutes later than the store open hours, however they were still willing to help me with my package. I’m so glad that I don’t need to come back for the package again. Thank you so much! 😊
