Waited for over 40 minutes, and there were two tellers working. Only one was helping customers, the other was just sitting in his office chatting on his phone and ignoring customers. I ended up leaving without being helped. Horrible place
May 2023
The customer service at the 1100 Wayne Avenue Branch is spectacular. The teller engineers Simona and Thomas are consistently excellent with all good days. The customer service is rated 10 stars but this survey is limited to 5. Thank you Truist Bank for have a great staff!!
May 2023
Outstanding customer service from Ronnie Wright at the H street location in Washington DC. Ronnie was extremely professional, efficient and courteous. He took the time to make sure I was completely well informed and satisfied. Just awesome!
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.