Truist, a leading financial institution, has been praised for its exceptional customer service. With temporary adjustments to maintain health and safety, the bank continues to provide teller services through drive-thru lanes and in-person visits by appointment. Customers have commended the professionalism, efficiency, and courtesy of the staff, particularly at the 1100 Wayne Avenue and H Street locations. The bank's employees, such as Simona, Thomas, Ronnie, and Murielle, have been recognized for their excellent service and dedication to ensuring customer satisfaction.
Every time I go into the bank, I feel welcomed with being greeted each time I walk into the bank. When walking out of the bank I always feel they helped me with all my issues.
May 2023
The customer service at the 1100 Wayne Avenue Branch is spectacular. The teller engineers Simona and Thomas are consistently excellent with all good days. The customer service is rated 10 stars but this survey is limited to 5. Thank you Truist Bank for have a great staff!!
May 2023
Outstanding customer service from Ronnie Wright at the H street location in Washington DC. Ronnie was extremely professional, efficient and courteous. He took the time to make sure I was completely well informed and satisfied. Just awesome!
