DARCARS Toyota Silver Spring Parts Center is highly praised for its helpful and professional staff. Customers appreciate how the team handles their needs efficiently, with managers like Cole being especially noted for managing quickly and on time, making the experience very positive. The sales team, including sellers and finance personnel, are described as kind, helpful, and caring, enhancing the overall customer experience. The dealership offers a good selection of cars and competitive prices, with some customers mentioning they compared options at multiple dealerships before choosing DARCARS. While the service is generally great, some customers mention that waiting times can be long, especially when closing on a vehicle, and the crowded parking lot can be inconvenient. The dealership's facilities are kept clean, with amenities like drinks and clean bathrooms, which help during extended wait times. For parts needs, DARCARS is noted for quick and efficient service, often providing parts at the lowest prices and with minimal wait. Customers also highlight positive experiences with vehicle recalls and repairs, citing good communication and effective service. Staff members like Mr. Bong and others in service are recognized for their friendly attitude and excellent customer care. Overall, DARCARS Toyota Silver Spring Parts Center is valued for its helpful staff, good selection, competitive prices, and reliable service, making it a preferred choice for Toyota owners in the area.
Had a good experience buying my car here. Sales manager Cole and Mayra are exceptionally great in answering questions and helped thru the process. Highly recommend them.
September 2023
Very satisfied with the help that Junior Villatoro gave me with my car when I did the maintenance, thanks Junior
August 2023
Had a great experience after a failure happened to my vehicle. There was a recall on the car that cause my vehicle not to brake. Communication was very good an gave updates and vehicle is in working order. Thanks DJ
