Koons Lincoln of Silver Spring is a car dealership that offers a mixed experience for its customers. While some customers have had great experiences, with helpful and professional staff like Danilo Mestichelli and Jesus from the Mobile Service team, others have faced poor customer service, with one customer describing the staff as "huffing and puffing" and making them feel like they were wasting the staff's time. The reviews suggest that the dealership's staff can be responsive and willing to work with customers to get them a good deal, as was the case with one customer's experience with the "new Lincoln staff." However, another customer mentioned encountering "a few bumps" during the process of turning in their old car and leasing a new one. Overall, the reviews paint a picture of a dealership that can provide a positive experience for some customers, but may also struggle with consistent customer service and attention to detail. Customers who have worked with specific staff members, such as Danilo Mestichelli and Carlos Martinez, have generally reported more favorable experiences.
I bring all my cars here for service and always see Jesus in the service lane. Great guy great service!
July 2024
Amazing service as always in service with my go to guy Jesus. Thank you
July 2024
OMG just got off the phone with Minion making an appointment for a recall. She huffing and puffing like I wasting her time. I hate Koons Silver Spring. Their customer service is awful all the time.
