Metro by T-Mobile, located at 8661 Colesville Road Suite C, offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. While the store is well organized and the sales staff are generous with their time, experiences vary significantly among customers. Some praise the friendly service and personalized attention, highlighting a staff member as particularly helpful. However, others report issues with rude and unhelpful customer service representatives, leading to unresolved problems with their phones and accounts. Overall, the store presents a mixed experience, with some customers highly recommending it while others express frustration and dissatisfaction.
Customer service Representatives does not know what they are trained for. First, they are rude, second, not helpful and my 2 lines have been wrongfully screwed up. Mangers are never available to help get your service correct after the Customer Service Representative has caused a bad issue. My phone has not function properly... read full comment
November 2023
Amazing customer service, only metro store I go to!!
May 2023
The three young ladies that worked at the counter was real professional! Jisell, Alex, Joana
