United States Postal Service

USPS, Post Offices
Hours: The United States Postal Service located at 11431 Amherst Ave is a full-service post office that provides a variety of mailing services, including standard mail, packages, PO boxes, and walk-in passport services. It serves more than 157 million addresses across the U.S., its territories, and military bases worldwide, delivering a significant portion of the world’s mail. The facility manages a large volume of mail and has over 30,000 retail locations nationwide, constantly working to improve customer experience through innovation. Despite its importance, the post office often faces challenges such as being understaffed, which can result in long wait times. Customers have noted that staff members are professional, courteous, and patient, even when working alone during busy hours. One reviewer praised a clerk for her kindness and respect towards customers, including those with special needs or language barriers. Many appreciate the staff’s dedication, especially given the high number of immigrants and the increased demand for services like passports and overseas mail. The location has limited parking with only a few paid meter spots in front, and a small parking lot reserved for postal vehicles. Some customers have experienced issues with appointment cancellations and rescheduling for passport services at other USPS locations, but found the staff here to be helpful and accommodating. Overall, the post office is recognized for its reliable service, though it could benefit from added staff or self-service kiosks for greater convenience.

1. Silver Spring, Maryland