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“I can not stress enough how amazing the Vet and the team is here.
My baby Peanut was unfortunately on her last hour's but the team here were so incredible and compationate.
I lost Peanut that day. They returned her to me wrapped so delicately and with fresh flowers, I can barely explain without tears in my eye's, just how beautiful and much it meant to me!
Then, almost a week later in the mail I received a condolence letter with impressions of her tiny paws as a keepsake.
Thank you, Mid-Atlantic, I can't tell you how much I appreciate how you made the entire experience as comfortable as possible. God bless you ALL!!”
“I cannot applaud enough for the founders of this organization and their team who make it possible for the community to receive such excellent care, regardless of their financial standing. When times are incredibly challenging, making it almost impossible for a lot, if not most families to financially care for their beloved pets, Promise Animal League offers a saving grace.
They have been there for our furry family for everything from a kitten neuter, to canines with recurrent UTI’s, to extensive bloodwork and testing to confirm a liver shunt diagnosis, to saving the life of a kitten who honestly was not likely to survive the day he was found.
The staff (techs/assistants) are so well informed/experienced and even with the day in and day out long, thankless hours they commit to their passion they have never displayed burn out or compassion fatigue in my presence. If they did I would give them the space to do so because goodness knows they’re allowed to be human too. They have repeatedly shown me empathy, kindness and patience even directly after having dealt with difficult and disrespectful clients. As someone who used to work in the veterinary field, a spay neuter program and emergency veterinary medicine I have the utmost respect and the highest level of gratitude to everyone there.
Dr. Flaggs has never let us down and has continued to show up for our animals. Thank you so much for sharing your skills and your commitment to quality affordable veterinary care for our community.
To those who created PAL, you know who you are and I have always and will always strive to align myself with your level of commitment and compassion to animals in need.
The procedures for appointments, treatments and surgeries at Promise are different than most other brick and mortar reg vet med hospitals but it does NOT in any way impact the quality of care. You need to be prepared and content with waiting your turn as the facility is working as effectively as they can given their overburden of work.
Be kind and you will receive kindness in turn.
THANK YOU PROMISE ANIMAL LEAGUE FOR ALL THAT YOU DO!”
“Awesome vetinary clinic. All staff from front desk, techs, and doctors are great, courteous, caring and kind. Always clean and a professional setting. Recommend them highly.
You wont be disappointed.”
“We recently switched to this practice and have nothing but great things to say. One of our dogs has been very sick and not only do they treat him with care but they also take the time to answer all of our questions with the utmost patience and compassion. We don’t regret switching!”
“Amazing staff. So kind and patient. And honest vets!!! They do not try to suggest tests or medication your pet doesn't need - they do the opposite Always willing to answer questions.”
“Very caring and empathetic as well as knowledgeable. I felt heard, my cat was the most important animal there whenever they were dealing directly with him. Thank you for caring so much for my seriously ill, elderly cat as well as his Mom.”
“Dr. Daniel Oliver does great with my reactive muzzled Australian Cattle Dog/Border Collie mix. Will hate having to find a new practice when we move. Reasonably priced as well!”
“I love Dr.Cumley she's the best.They treat my boy Bo like family every visit.All of the techs and front desk staff are super sweet as well.Very happy here and highly recommend”
“I am posting this on behalf of my pug Olivia. She’s not real good with typing.
“I love going to therapy so much! When my Daddy says, ‘Are you ready to go to therapy?’ I get so excited! My new friends, Kim, Becky, and Mikayla, are absolutely awesome. They encourage me, give me lots of love and praise, and help me feel so much better. I’ve made incredible improvements since starting therapy with them. I give Animal Rehab & Pain Center two paws up! ?””
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“Been taking my dogs here for years. I still travel from Martinsburg WV to bring my pets here. Great care and super affordable prices that cannot be beat anywhere else. Highly recommend.”