Verizon's Cellular Sales location in Towson, situated at 926 York Road, offers a welcoming wireless experience with knowledgeable consultants ready to assist customers. Reviews highlight the exceptional service provided by staff members who demonstrate patience and expertise, particularly during busy times. Customers appreciate the attention to detail, especially when upgrading devices, such as moving from older models like the iPhone 8 to the latest iPhone 16. The staff, including individuals like Donte, Kenny, and Harry, are noted for their professionalism and willingness to go above and beyond to ensure a smooth experience. They help with everything from porting numbers from other carriers to explaining new phone functionalities and available deals. However, some customers have experienced longer wait times due to limited staff during peak hours, which can detract from the overall experience. Despite this, the positive feedback emphasizes the quality of service and the team's ability to handle multiple tasks efficiently. Overall, this Verizon store is recommended for anyone needing assistance with new phones, switching carriers, or exploring great deals, making it a reliable choice for wireless needs in the area.
Always fast, knowledgeable service. Night and day from corporate Verizon store. This time Tyrone went way above and beyond !!
May 2025
Re: sales coach Donte Spenser; we upgraded two new iPhones. We wish to express our appreciation for his attention to details in explaining the functionality of the new phones. It was quite clear of his knowledge and patience that he spent with us. This is how the term sales should be defined.
June 2024
Harry was great. Very helpful and educational and told us about all the available deals and upgrades possible while making it an enjoyable time upgrading.
