“Yerlin is a lifesaver! We had tried to activate a SIM card and could figure out why it wasn't working, I walk in and 5 minutes later she had it all fixed and I'm happily posting from a working phone!”
“I had a great experience at this At&T store. The first time I came in was to ask about activating a phone, and the customer service was excellent and I received a better phone than I had anticipated.
I came back another day with my two kids, and the staff was incredibly patient, even with my busy 4 year old. They were so kind and welcoming to my daughter, helped her pick out her phone, and really made her feel heard- which meant a lot since she is a preteen.
I’m so glad I came into the store after dealing with customer service over the phone. Such a positive experience!”
“Rocky provided excellent customer service to me and my granddaughter by being helpful, caring, considerate and most important patient with all my questions. Rocky was off the hook and you should do one of three things for her: give her a day off, a bonus or pay for us to go on a cruise, how about that, smile. Thank you so much for having her to help me and my granddaughter.”
“It took hours to get my phone to work. However the staff worked their magic and I was a happy customer. Luis, Josh, and Trinia are welcoming and that makes the difference with customer service. They are a great team! I highly recommend this store.”
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“I needed my phone fixed - Front and back. When I called, she had the parts in stock and said she could get it fixed today. I jumped in my car, took the escalator up and veered right. I was met with a smile and was again reassured it would be fixed today. Sure enough, I was able to pick it up in the guaranteed timeframe. The gentleman who assisted me was equally as pleasant. It’s hard to find good customer service these days but this place does not disappoint!”