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“Best customer service I have received in a long time! The dealership was trying to charge me a fortune after I just paid almost $1000 for my service B routine maintenance— so I was calling around trying to find a cheaper alternative to help me decide on whether to accept or decline the over-priced recommended additional services… I originally reached out to a licensed Mercedes-Benz service provider in Waldorf, but they did not follow up with the quote nor did they respond to my inquiries; so I ask ChatGPT for a service provider in Waldorf who could replace the transfer case seals on my GLS 450, and it recommended Cottsman. They ordered OEM Mercedes-Benz parts, the technician was down to earth and did excellent work, and it was so refreshing that they did not try to nickel & dime me with a bunch of miscellaneous charges like the dealership did. Valerie consistently delivered white glove customer service from the very first phone call and all of the interactions in between, to me picking up my vehicle and even calling back with a follow up question. She was extremely knowledgeable and transparent, super personable, and an excellent multi-tasker… I will be bringing Franky back for all of his vehicle service maintenance needs— including oil changes; thank you to everyone at Cottsman’s Transmission and Total Auto Care! 🖤”
“After waiting at the competitor next door with clearly no customers inside and 3 people working, I drove next door to Southern. I walked in Tony greeted me with a smile. I asked for a tire ? rotation he came back and told me I needed three tires changed. I went to check with him and thanked him for looking out for my safety. It was clean ? inside, floors clean and didn’t feel or smell greasy dirty. I’m not lying ? go check it out for yourself and then walk over next door to WIYGUL — totally different atmosphere.”
“I recently discovered this great auto shop after some terrible experiences with shops in the area. I called them to inquire about a Maryland State Inspection on my recently purchased 2017 Honda Ridgeline. The receptionist was very polite and professional and helpful.
I took my truck to the shop located conveniently near the Maryland MVA in Waldorf.
A few hours later a mechanic called me to inform me of the status of my truck.
It was a wonderful experience. I highly recommend Carranza Auto Service for all of your auto repair needs.
They are my auto shop to go to in the future. Joe”
“This is the best Transmission shop I have ever been to. They openly communicated throughout the entire process. Went above and beyond for me. They picked up the slack after two other shops refused to honor the warranty.”
7:30AM - 6PM
2455 Old Washington Rd, Waldorf
Transmission Repair
“This shop very transparent and one of the best in Charles county. Prices are fair and fast and friendly service was provided to me.
I want to thank Manny and the whole staff for everything!!!”
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
“The guy who does the MD state inspection Mr Joe is a great ?guy he really has alot of experience and he knows exactly what he is doing. My regards to the crew members.”