DSW Designer Shoe Warehouse is where shoe lovers go to find a good variety of brands and styles that are in season and on trend. The store features many types of shoes for men and women, plus handbags, accessories, and kids’ shoes. Customers can find just what they need. The Wheaton location is nice and quiet on a mid-week morning with no wait for a cashier. While not as large as some two-story locations, it offers a good variety of choices. Team members there are noted for being helpful. One customer, initially unhappy about a return policy, was helped immediately and without any issues. Another received amazing help from a team member described as smart, friendly, kind-hearted, professional, and genuinely nice. This excellent service makes customers want to return. The free Rewards program gives members perks like certificates and offers. It is a leading branded footwear and accessories destination.
Online order for pickup. Boots were ready for pickup in 30 minutes. Brand new, not tried on, and great customer service.
November 2024
I went into the store to return a pair of shoes. Initially, one of the team members said that without the box, they cannot do the return and I was not happy about that! However, Alicia, was able to help me out and make the return without any issues immediately!
July 2024
Great place for shoes and more. Customer service was perfect! I needed help with my purchase and I got it. Thank
