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“I brought in my broken laptop that was over 10 years old. They helped me find a suitable replacement at my desired price point. The service center is outstanding. Their was a tiny misstep with the initial setup (no fault on their part) but they worked quickly to correct it and at NO charge. You can buy a computer anywhere but the service aspect is what sets any business apart...and Micro Center provides great service. It's now my go-to shop for all my digital needs.”
“Best Buy is located conveniently in a mall next to Target and other stores with groceries, clothing, and accounting services. Parking garage is on $2 for up to two hours”
“Thank you Alex for all of your patience and help transferring data from my very old laptop to my new one! the time you spent was amazing!
on behalf of
Maureen McNulty”
“I had an excellent experience at the Apple Store after losing my phone. One of the team members whose name I unfortunately didn’t catch went above and beyond to help me reset my password and reload all of my data. He was incredibly patient, knowledgeable, and reassuring during what could have been a very stressful situation.
Kelz also provided outstanding support—professional, friendly, and genuinely caring throughout the process. Together, they made sure everything was restored smoothly and that I felt fully supported.
Thanks to their exceptional service, I left feeling relieved and confident. This level of care is exactly why I continue to trust Apple. Highly recommend this store and its amazing staff!”
“My laptop fan has been making a horrible sound. I ordered a replacement and asked Friendly Computer Services to do the repair. I thought the technician was being optimistic when he told me he could probably get it done by the end of the day (on a Saturday, no less), but sure enough, I got my computer back within a couple of hours, and it runs like a charm. I'm super happy with my experience.”
“Professional, efficient, affordable. They came to my home office, took my very large printer back to their shop for some messy work that needed to be done, and brought the printer back to me the very next day. Super affordable and prompt. Excellent customer service. You will not do better than these guys for printer repairs!”
“Dell Support charged me almost $400, took 2 months (not an exaggeration), and ultimately didn’t fix the issue.Computer Plus cost me less than half the price, and they fixed my computer in less than 2 days.”
“I had a great experience at the Apple Store. A girl named Kenya helped me, and I’m very satisfied with her service. She was kind, friendly, and answered all my questions with a smile. Thank you, Kenya, for making my purchase so easy and pleasant!”
9AM - 6PM
611 S Frederick Ave, Gaithersburg
Computers
“Excellent service; knowledgable staff and quick turn around. Prices were reasonable. Highly recommend working with them. Sonny was very accommodating and helpful.”
“I took my high end gaming PC to Advanced Computer Support when my monitor went black and unresponsive after some years of use. The company I bought it from was no help and essentially told me I was on my own. At first they could not figure out why it was doing this, and because of this they were not going to charge me for their services. I made the decision to have it taken apart so I could sell the parts individually and it was during this time that they figured out that my monitor was black because of a bad LCD inverter! They promptly ordered a new one and reassembled my PC and it has been working fantastic ever since! Would highly recommend them to anyone experiencing issues with their PC!”
“I’m from out of town and went in to replace my daughter’s phone as she lost it in an uber. We ended up not being able to purchase a phone as we didn’t know the pin to activate it. The woman we worked with (from Nigeria, I didn’t catch her name) was the most incredibly helpful and thoughtful salesperson I’ve ever witnessed. She didn’t take our money and offered an on the spot therapy session and we all cried. I love that lady. My daughter who lives here will def be going back tomorrow and spending her money at this Apple Store and will probably purchase more items because we know we can trust them. One million stars for that sales rep. I’ll never forget the support you offered. Thank you.”
“When I picked up my online order, it scanned as the right barcode but was the wrong size. After several minutes of confusion, both managers determined it was a corporate database error, and decided that the only way to ensure the correct size was to order a substitute item - a slight upgrade, which they'd give me for free.
I do appreciate that they proactively prevented me from getting the wrong size again.
However, it took them 45 additional minutes to resolve a quirk with their return process, meaning I stood waiting an hour in total while they called three corporate lines. Given that errors happen, I was pleased with their respectful response. Perhaps they could have brute forced the paperwork, or at least had me go home or browse the store while they sorted their problem out.”
“If you have old computers and printers. This is a fantastic organization to donate it. During my poor college years this place save me by providing me equipment to have a chance at succeeding. Many thanks.”
“I’ve been working with Scott for nearly a decade, and he has always gone above and beyond every single time. Scott is the only Apple employee I’ve ever trusted with my devices. he’s knowledgeable, patient, and truly cares about his customers. No matter the issue, Scott always found a way to accommodate my needs and make sure everything was handled perfectly. He consistently provided exceptional service, making each visit smooth and stress-free.
Scott has been my go-to Genius for years, and his professionalism and dedication are unmatched. I was so sad to hear he’s moving on, but I’m incredibly happy to see him chase his dreams. Apple was lucky to have him, and I feel lucky to have been one of his longtime customers.”
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“I was to receive a new TV shipment from my warranty company that was stolen upon delivery. After dealing with the warranty folks and the delivery company, I was told to talk to Best Buy to setup up delivery. When we went to the store, details were still confused. We finally got help from the store manager, who was able to find the paper trail and work things out. In the end, she arranged for another TV to be sent out. Funny thing, the TV was delivered the next evening. When we asked about the doorbell cameras, she was able to supply all the details. We bought the Ring system. We are so thankful for her and her staff's help !! That was the Best experience we ever had in a long time. I would recommend this store to anyone !! ??”