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“I must say Ashley is very uplifting and helpful !
Her customer service is awesome , I’m with Hills Pet and have never had any issues here , this company deserves a extra star”
“My order was handled very professionally. I was greeted in the parking lot and walked through the process so that I understood how the hitch installation was to go. The service technician was very friendly and professional and did the job quickly. I would recommend this location again for any storage, rental, or installation work my friends and family might have.”
“The service here is wonderful. HOWEVER DO NOT USE THE MOVERS THEY RECOMMEND!!!! The guys said they would come the next day too so I gave them a nice tip. The next day only one came and brought someone else and expected a tip as well. They broke An 85 inch TV busted and my antique coffee table leg completely busted. When I called the manager of these movers he stated they are not insured and told me he would call me back. Never heard back. Totally unprofessional!!!!!!”
“I was looking for a commercial rental and I had tried several other companies and they were just overly expensive or not what we were looking for. I spoke to Calvin and he was so amazing. Told me about all your options and the Flexi program and just over all the best customer service I've ever had. He is the reason we will be using you to start our new company. Thank you Calvin for such an amazing start to a great business relationship. Enterprise you hired a great asset. Thank you !”
“I can’t say enough good things about Micah at Penske Truck Rental! She went above and beyond to help me out at the very last minute, making what could have been a stressful day run smoothly. Professional, friendly, and truly caring — Micah is the kind of employee every company wishes they had. Highly recommend Penske and Micah for your next rental!”
“I've rented from Nextcar 3 times. Their customer service is awesome. The vehicle are new model. You may have to do additional cleaning if you're OCD like me. Other than that I would choose them again and have referred them to other people.”
“Maria D. Is the best. I recommend this Uhaul family because it is clean when you walk in, and Maria is nice to EVERYONE. She made my, and others day with professionalism, tact, and a pleased deminor which helps.”
“The Whole staff here has been great However, I had a Wonderful experience working with Shakeira. Her Amazing customer service was truly outstanding. She has been friendly, patient and incredibly helpful from start to finish. What really stood out was how knowledgeable she was about the company and every detail I had questions about. She made the entire process smooth, simple, and stress-free.
I truly appreciate the level of professionalism Shakeira has provided to me.”
“I experience good customer service. The pick up drop off process was quick. I actually returned the truck an hour later than I was supposed to and I wasn't penalized. I think that was a kind gesture. I would definitely rent from that location in the future.”
“Everyone is helpful polite and very professional the two gentlemen Joe and Tyler and the hammondferry location are awesome very accommodating and they are understanding as far as business mindset and small business accommodations thank u always”
“Just wanted to shout out to the professionals that helped me this morning even though I showed up giving them no notice and their plow guy didn’t show up today. They got me in the car I needed really fast at a great rate! thank you guys so much!!. The two people work in there today deserve a raise You guys rock.!!”
“The young man that helped us with renting a u haul with an additional vehicle transporter made our experience with this location a good one. He made sure we understood everything and was very friendly and patient. He is a true asset to the company! Thank You!”
“So I was on the bus going to a field trip for school and there was a Ryder driver that was next to us. I’m not sure who he was but he was awesome. When we were doing the honk gesture to semi trucks nobody was honking until he saw it and honked. Everyone on the bus was happy and exited. We are still taking about 1 months later. The driver was driving the truck with the license plate 2657946 and we were on the highway for like 20 minutes and when I looked down it was 10:50am. I’m not sure who it was or if anyone in charge will see this but if you do I would like you to thank him for min behalf of everyone on the bus. I’m only 14 but I know if I need help I’m calling Ryder first. This experience has made my day and I am for sure using Ryder later in life one day. The driver kindness is so awesome I can’t believe it. It’s hard to find people who are nice like that. Thank you so much and for anyone who reads this I would recommend Ryder. Thanks!”
“Try to come from the south. The entrance is very narrow. In order to unload or upload you need to call the central office. The parking lot is convenient and fast unloaded. You can stay overnight. Friendly staff works quickly.”
“This location is very nice , the staff is very nice and welcoming, the equipment are always clean , always a full tank of gas . And availability of equipment is also good.”
“Rented a truck here several months ago to help my mom-in-law. Went here because the other place we had reserved from weeks earlier cancelled an hour before we were going to head out to get the truck that morning. Wonderful start for us. So we hopped online and saw this place. Made the reservation, called to confirm, and then hopped in our car and showed up.Nice small place with a couple of guys inside both renting U-Haul trucks and trailers and doing machined embroidery (which is actually their main business: logos and such on jackets, hats, etc.). Checkout was really easy. Did our stuff with the truck and returned a few hours later. Handed the man back his keys and we happily went home.There are a few complaints about them having odd hours/closing early. He told me if we return after they close (2 pm-ish???), simply put the keys in their dropbox in front and they'd bill us appropriately. This isn't rocket science people: Look at a business's hours and if they aren't exactly to your liking, get over it and adjust. These guys make it easy.They were just so nice and easy to deal with. More businesses need to be like this.”
8:30AM - 12:30PM
9818 Liberty Rd Ste 1C, Randallstown
Truck Rentals
“we were able to rent a trailer from this location after a uhaul mistake involving their online scheduling and a different location. our experience here was easy and efficient and we'll definitely book a rental through this location whenever me may need one again.”
“This location is awesome. Can’t recommend any improvements at this time. Crystal, Brianna, and the others are fantastic. Excellent customer service, clean environment and reasonable prices that don’t increase in 3-5 months. What more can you ask for. Thank you. I moved from your area competition down the road to this location and have no regrets. Thank you U-Haul this location deserves a gold star.”
9AM - 5PM
2929 Washington Blvd, Baltimore
Truck Rentals
“GHETTO. I got what I needed, it was just unprofessional.
There weren't any clear signs of where to enter. There is some parking once you get in. It is clean and organized. There also weren't any clear signs of where to be serviced. So i choose the wrong lane and was ignored by 2 employees. Its sad I had eye contact with these 2 employees ? who did not greet me give assistance or where to be serviced nor let the working cashier know I was waiting. Being honest the cashier was helping a customer. Also another customer with a known issue came in and they started talking.Once the cashier noticed me she greeted me well but choose to continue enjoying her time at work versus taking care of the customer before her. It took to long to jus buy a bundle of boxes. Smh”
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“This U-Haul location consistently delivers exceptional customer service. The team is not only incredibly friendly but also always willing to go the extra mile to assist. It’s my top choice for U-Haul rentals, and if I ever require storage, this will undoubtedly be my first stop.”