The Xfinity Store in Allston provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with payment and equipment exchange. Reviews indicate it is a well-run store where customer service is often helpful and fast once an appointment begins, despite sometimes long wait times. Multiple customers report positive experiences, with staff resolving complex issues, such as mobile phone porting and landline transfers, quickly after frustrating attempts through phone support. Employees are described as very nice, kind, and the finest of gentlemen, who explain everything in a clear and concise way while maintaining efficient service. Some reviews note that while the in-store service is good, Xfinity's systems can be among the most difficult to deal with. Overall, the store receives praise for its heroic help, quick resolutions, and well-managed operations.
Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable. Thanks to you both!!!
December 2025
After many frustrating hours on the phone and chat with Xfinity support trying to resolve a mobile phone porting issue, I finally scheduled an appointment at the local Xfinity store. The in store rep, Colby, had the issue resolved in minutes. Many thanks for the quick resolution!!!
December 2025
Glad they are open until 8 pm weekdays and open 7 days a wwek
