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“Jardel was super helpful in getting my new phone setup! He was helpful at explaining things and patient in answering our questions. He did everything he could to make it a perfect, 5 star experience and we look forward to visiting this location again in the future.”
“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”
“I went in for a trade-in/upgrade for family member and Devonte went above and beyond to make the transaction as smooth as possible. He also made drop off of the trade-in quick and easy. Additionally, he took the time to minimize the change/cost in billing/plan. Will/would definitely return to this location for future needs.”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Jon was very helpful and patient and pleasant to deal with. We appreciated his willingness to accommodate our phone needs and solve issues that came up with my older phone.”
“I was picking up a new phone for a Verizon trade in and was in and out of the store very quickly. They had a iPhone model that was sold out everywhere else so I’m happy to have gotten one here. Everyone at this store is really friendly and helpful. Definitely recommend!”
“I visited the Store on Causeway Street because my previous Carrier was causing me issues, and not willing to work with me. Robert Dalton went above and beyond to get me everything I needed and wanted! He guided me every step of the way, with class and urgency. I would highly recommend this Location, and if you can get Robert to assist you, you'll be in great hands!”
“I came in to upgrade the phones on my plan. It was very busy in the store due to Black Friday but Ray E was patient and very helpful. I had a great experience and felt like Ray really valued me as a customer.”
“I upgraded 2 iPhones last week and encountered several problems and went to the T-Mobile store on River Street in Waltham for assistance. I must commend Daury Galvez, the person who assisted me. He was technically knowledgable, an excellent communicator, and a pleasure to work with.”
“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”
“Today was honestly one of the worst days I’ve had in a long time.
I came in planning to port my number to T-Mobile. The process was extremely rough, frustrating, and in the end, unsuccessful — entirely due to issues left behind by AT&T, not this store.
What made the difference was the people here.
From the moment the staff understood what I was dealing with, they didn’t rush me, dismiss me, or tell me “it’s not our problem.” Instead, they were patient, professional, and genuinely willing to help. They spent a significant amount of time — nearly an hour — actively trying to troubleshoot and clean up the mess AT&T left behind.
Even though the port ultimately couldn’t be completed, I could clearly see the effort:
They cared
They tried
They treated my problem like it actually mattered
In the end, I had to make the tough decision to abandon my old number and start fresh — and I chose to do that with T-Mobile, because the experience in this store made that choice easy.
Sometimes great service isn’t about magically fixing everything.
It’s about effort, responsibility, and treating people with respect when things go wrong.
Thank you to the team here for turning a terrible day into one that at least ended with the right decision.”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“I'd like to express my heartfelt gratitude to Brother Umair and his team for their exceptional service at the T-Mobile store. They took the time to thoroughly explain the current promotions and deals, making it easy for me to make an informed decision. I'd like to extend a special thank you to Brother Umair, Branch Manager Kelly, Angela, Sameera, and Hector for their outstanding customer service. We're definitely going to be loyal T-Mobile customers from now on! Thank you, guys!”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“I had an absolutely amazing experience at T-Mobile thanks to Kayla! From the moment I walked in, she was welcoming, patient, and genuinely focused on helping me. She took the time to explain all of my options clearly, answered every question without rushing, and made sure I felt confident in my decisions.
What really stood out was her professionalism and positive attitude. Customer service like this is rare these days, and Kayla went above and beyond to make the entire process smooth and stress-free.
If you’re visiting this location, I highly recommend asking for Kayla or Felipe you won’t be disappointed!”
“Jose was great helped me with everything I needed and went above and beyond very knowledgeable saved me so much money with promotions and was very thorough highly recommend him”
“manny is the best retail manager there he went above and beyond for weeks just to help me out, he never gave up on me. thank you manny much love ????”
“Super fast service. Hardley any wait at all. Nice cushioned benches set up if waiting. Now I did drive all the way up to Roslindale, only to find the old shop closed. But it gave a nice referral on the sign in the window for the Hyde Park Ave. address.”
“Dory gave excellent customer service. She was super helpful and was patient and answered all of our questions and successfully did what we needed. 10/10 customer service”
“Was having constant issues with internet and it happened to appear to be ok right before the technician came but the technician did look into the issue a lot further and found out the problem. The problem was resolved.”
“The technician name Mark was on time was very courteous and kind. Explained everything he was doing, a true professional. I appreciate the service he provided today.”
“Great guys! Gabriel helped us out and made our experience go by fast! The atmosphere was friendly as both guys working were super nice! Will be returning and looking for this crew again!”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“Best experience I've had dealing with one of the Internet providers. This was a few months ago but I canceled my service online and went in to drop off my router. There was no line and service was prompt. They scanned the router, looked up my account and offered to have me pay the $7 and change that was outstanding on my account to close me out right then and there. They provided a receipt for dropping off the router, proof of payment and that was the end of it. No lingering fees or cancellation charges and I haven't looked back. Xfinity might stink but this store did not.”
“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“Went to get help activating my new phone. Sandra was absolutely wonderful. She spent over an hour trying to get it working,all the while being so pleasant and patient. After many attempts and calls to tech support and help from the other associates, we had to give up. I am grateful for her time and assistance and highly recommend this location”
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“Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.”