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“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
“This post office is great and the staff is always friendly, but like other reviewers have said, the lunch hour is not what's listed here. On the door there is currently a printed sign that says they close for lunch from 1-2 every day. Online it says they close from noon-1.
Today I decided I'd head over a little before 1 and to kill some time before they return, I would go grab something to eat. I'm glad I decided to just check and see because it was 12:50 and I would have missed my opportunity to drop off my package today if I had stuck to my original plan!”
“Like everyone, I hate lines, but that's part of the problem with the size of the building, not the employees. I've always found this location to have friendly and helpful people. And no, I don't work for them!”
“Very Fast and Efficient Staff There! They could Be Moved Into The Shop At The End Of The Plaza And Be Made Bigger! It Would Be Wise Of Them To Do And Provide More Services For Northern Worcester Massachusetts! But The Site Is Great! People Are Very Friendly And Very Welcoming!! It Is Very Neat and Very Clean! It Is Very Easy To Access ♿! They Offer Free Boxes For Shipping Out Your Items! They Do Know How To Do That QR Code Thing! Very Highly Trained! I Very Highly Recommend This Location For All Your Shipping Needs!”
“Chuck, Gina and Natalie make up the best post office team I've ever personally dealt with. They should be the standard of how USPS post office should run. Everything from personality, knowledgeable about products and services, to just bring great people willing to help! Thank you guys for being the best! Other offices should take note.”
“I was having some issues with Amazon Packages and Jeff gave me a call and walked through the tracking process with me and really helped me figure out what had happened with my packages. I really recommend this Post Office.”
“This post office provided probably the best experience I've had with USPS. The woman who helped me was unbelievably kind and personable and made sure everything I needed was taken care of right away. The line moved efficiently and everyone was able to comply by current social distancing because of how clearly marked the post office was. Absolutely recommend this location and thank you for helping me get my TREX stamps”
“Veronica is one of the best supervisors.I had an issue with a package and she went above and beyond to help. She made sure the situation was handled and even called and checked in to follow up.”
“I thought I’d leave a positive review, based on the below reactions.I went inside today, and Clerk 12 (forgot to grab his name) helped me find an appropriate P.O. Box for my business. In the meantime waiting for the manager to get us keys, he politely and quickly waited on other customers so as to not hold up the line. He repeatedly checked on status and me during this time, as did the manager who was covering both locations in Charlton.”
“Amazing people who work at this office. Kind and very helpful. All the negative comments probably they are the rude individuals .. they are always helpful. There’s a Karen for every situation … remember that Good job Millbury”
“I have found the people at the Douglas, MA Post Office to be very helpful. If i ever have a problem with mail or a package (which has only been a couple times in the three years I've lived here), they are always right on it to get it resolved. I appreciate that very much!”
“I love the post office, it is an incredibly valuable service for this country. But please somehow list your holiday (new years eve) hours accurately online or on the phone service so someone doesn't drive across town to pick up a package only to find the place closed early.”
“When a package marked as delivered went missing, I reached out for assistance. They went above and beyond to help me locate it. The package had been mistakenly delivered to my neighbor's address. However, the team took full responsibility for the mix-up and did not stop until they found a solution.”
“I needed to mail something certified and I was clueless so I asked the woman who was working behind the desk for some help and she was so patient with me, she explained how the process worked with every relevant detail and guided me to fill out the appropriate materials to mail out a letter certified....She made me feel comfortable because I was confused at first and didn't rush me at all through the process. She even helped out the nice gentleman who came in while I was filling all the forms out so it showed that she is great at multitasking while making the other customer and I have a pleasant experience.....and even some laughter”
“Received an email telling me the package I sent to my aunt a week ago was being held at the post office for pickup. Not sure why; I called the post office this morning and talked to the nicest woman who found the package and assured me it would be delivered today. That is service with a happy ending for everyone! Thank you.”
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“Customer service was excellent. Never had to argue about about returns and the employees knew how to accommodate any of my needs. Excellent job done by amazing, helpful people.”