Verizon's Hyannis store offers customers a range of mobile, 5G home internet, and business solutions. Customers can conveniently visit the store or schedule appointments online. The store features options for online orders, including free 2-day shipping and in-store pickup. Reviews highlight both positive and negative experiences. Many customers praise the friendly and helpful employees, especially Ramon and Jason, who provide great service and resolve issues quickly. However, there are mixed reviews regarding customer interactions, with one customer mentioning an unpleasant encounter with another employee. Additionally, while some staff are willing to assist with problems, others may suggest replacements for older phones without thorough support for software or hardware issues. Overall, the store aims to provide a positive customer experience, though individual interactions may vary.
Had issue with incorrect billing on my invoice. It took some time in the store to get the problems corrected. Fausto Tineo contacted Verizon Billing directly while I waited, they determined the problem and corrected the invoice. 5 Star support.
April 2025
After wasting 2 days on chats and phone calls with Verizon, I went to this store. Within 5 minutes, Ramon came over to help me. I explained my issue with a new phone and he listened to me and figured out the problem quickly. Fixed it and I was on my way out the door 15 minutes later. Ramon is the best!
January 2025
Waited 40 minutes for help with new phone. Was told to call tech support. Given a disconnected number in lieu of service.
