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“I recently took up Jeremy's entire afternoon at the Dracut Appliance Center location in Tewksbury, MA. I needed ALL my appliances replaced and Jeremy patiently went through every one of them with me while I made my choices. Jeremy and all of the staff there are friendly and helpful. Out of all the appliances, my washer and dryer were delivered so far and the guys that removed the old and brought in the new were friendly, quick and professional.”
“This is one of the few stores left where you can actually walk in, talk to someone who knows what they’re doing, and walk out with the best vacuum for your needs—or get yours serviced properly. I recently bought a vacuum from Amazon, and when I opened the box, it was clearly used. I had to send it back. Experiences like that are exactly why we need to support these local stores instead of relying on Amazon.”
“I knew which model dishwasher to buy by looking through their website.
Bought it in store - very simple process.
They arranged an install.
Couldn't be happier”
“We needed service on our refrigerator. I called American Appliance Services. They said they would be at my house on Thursday in the morning and would call when they knew the time. They called Thursday morning and said they would be at my house in an hour, which they were. They diagnosed the problem and gave me a price before they did the work. The price was reasonable. They made the repair quickly and cleaned up afterwards. They did a great job.”
“I needed an inducer fan for my Goodman furnace . I called the company that I bought the furnace from, but for some stupid reason they could not get the part for me. I called Johnstone in Woburn MA and they had the part in stock. Ryan and the branch manager Brad Esposito were very helpful at Johnstone:”
“A reliable spot for most of your tech needs. Wide selection of gadgets, from smartphones to smart home devices. Prices are competitive, often matching online retailers.”
6AM - 10PM
85 Main St, Tewksbury
Appliances
“The place was clean. The staff were friendly. But they had a hard time telling us where to find irrigation repair parts. Went through four employees before we got good directions.”
“We have used Thibodeau Appliance for a few years now and finally getting on here to share how awesome this company is. Hard to come by reliable people, but they are still out there and Joe is proof of that! Thanks again for your honesty and quick response to our needs-its truly appreciated!”
“Excellent and responsive staff. They helped me with my bathtub order including giving me a phone call ASAP once the tub was delivered so it could be picked up. John G went out of his way to help me with invoicing/accounting. I really appreciate your help! Thank you!”
“One of the best customer service experiences I’ve ever had at any Best Buy location. Longtime Best Buy customer and couldn’t be more thankful for the manager, Alan and all of his time, professionalism and courteousness. He helped resolve an issue I had with a previous purchase . Thank you so much Alan and the Best Buy team in Burlington for all your help!”
6AM - 10PM
100 1st Ave, Waltham
Appliances
“We went to Home Depot as a class on a community trip on a Wednesday morning. It was a little busy and the trickiest part was the checkout. There were only self checkouts (around 6 maybe), and one checkout with a human. Only 1 self checkout took cash and then the employee at the check out took cash. We were shopping with cash and when it was our turn the self-checkout broke. There were a lot of lines then for people needing to pay with cash. We wished more of the self-checkouts took cash. Overall though, the store had lots of space to get around and didn't seem too crowded.
The employees were nice and helped us find things. Not only did they tell us which aisle to go to but they physically brought us to the item we were looking for. The store was clean and organized, the aisles were well labeled. It did smell a bit like a warehouse/wood working building.
There weren't any deals really, but every product we looked for had a varying amount of prices. This helped with budgeting. In terms of accessibility, the aisles were pretty big and so our friends in wheelchairs could get down them. But there were a lot things in the aisles that we had to go around. There were carts and cleaning floor machines and boxes that were being unpacked. The self checkout was accessible, a good height for someone sitting in a wheelchair to reach. There were automatic doors, so you didn't have to open them yourself, and the whole store was one floor.
At Home Depot we bought a variety of things. We bought numbers to label the house, an exit sign that had braille on it, cleaning supplies, a house plant, soil to plant some seeds we bought and bird seed. Everything was pretty well priced and easy to find.
Overall we had a very good time and got everything we needed. The only thing we wanted that they didn't sell were bird house making kits!”
10AM - 5PM
1339 Massachusetts Ave, Arlington
Appliances
“Very helpful staff who found a replacement hose and performed a custom repair on my 20 year old Panasonic vacuum. Works like new. Saved me the cost of a new vacuum. I would definitely go back for any future repairs or purchases.”
“Great team at Johnstone Supply in Waltham! Always professional, helpful, and fast to get the right HVAC parts. The staff really knows their stuff — they’ve saved me time more than once. Excellent service and great attitude every time!”
“I am so grateful and proud of this establishment for the vast diversity of individuals they hire! I am delighted that HD values all individuals! Though the wait for customer service is longer than one would first expect - it is well worth it and wonderful to know your small inconvenience is benefitting SO many!”
“every time I come here rick and mark always take good care of me and my brothers van rentals
10/10 experience
Better than other vehicle rental places.”
“Ask for kasey in doors and windows for special orders. Working with kasey is truly a wonderful experience. She genuinely knows her stuff and takes the time to explain everything clearly and patiently.”
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“My wife and I purchased a LG refrigerator on a Monday and it was delivered, set up, and in use on Wednesday. Try that at a big box store! Doyon's is simply the best.”